MDT replied on 09/01/2024 10:20
Posted on 09/01/2024 10:20
Has anyone else had a problem with the TomTom Go Exclusive? I purchased mine in July last year and I entered my daughters post code that it says is accessible by car but, not it seems by motorhome which, when the details are entered, it just comes up with ‘no route possible’ with zero explanation as to why, TomTom have been trying to sort this out since July, including what is now my third device, all to no avail.
Now here’s the important bit, they’ve now emailed me to say that Go Exclusive is not meant for motorhomes, just for cars, campers and caravans!
All you have to do is to look at their advertising and it specifically says Motorhomes, and even says ANY vehicle, and yet they are refusing to do anything about the problem that I have, in so much as I can’t trust a device that tells me ‘no route possible’ when I’ve actually been there in my motorhome without any problem. How many other routes is it incapable of finding? If you have one, do you trust yours? You shouldn't!
Please let me have your thoughts, in case you want to try your device the post code it can't get to is GU14 0BP.
Good luck,
Malcolm
MDT