Swift Command Tracker

Interesting - is it just the tracking ability that's failed, or the comms link to the outside world, or the complete unit?

I have been interested in how cold our Swift has got overnight in the frost the last couple of nights (see another thread), and I can connect to it from my computer to see (really about the only use I have for the remote login functionality!)

I am assuming, that, as I can connect, it's all working -- but i would be interested to know if there's a failure mode where the tracker can stop but everything else continue?

And, as you say, how long before you would have been told by Sargent, and whether you would be covered in the event of a theft?

Interesting point, I’m not sure how many trackers would trigger an alert in the event of failure? Depends on the nature of the failure I supposed. Are you able to monitor your tracker sensors remotely? At least then you can check it whenever you wish. 

It’s the whole unit that has failed, nothing works when I use the app on my phone or computer.

 I have just received a replacement unit from Sargent no information how I go about locating the existing one in the motorhome or how to install the new one.

But rest assured, they have included a leaflet explaining that I will be issued with an invoice if they don’t receive the old unit back within 30 days.

That really makes me feel like a valued customer!

I can understand your frustration. Suppliers telling the world where the tracker is located doesn’t sound very smart! It seems Swift Command pre-install their product and then provide the option to activate & subscribe, but looks expensive to me compared to the competition. I’d cancel and buy from somewhere like Rewire Security where a self-fitted tracker can be had for less than £70 with £7 per month subscription and provides you with all the features you’ll ever need. 

Has the tracker ever worked?

It has only been activated for just over 3 weeks, everything worked fine up until 2 days ago.

If i hadn’t driven the van for its mot and service, who knows how long it would have been before Sargent (swift command) would have taken to notify me.

They claim the trackers sends out regular signals to the monitoring station. If it’s not sending out signals there is obviously a problem and they should notify the owner immediately by phone or text! How do they know it hasn’t been disabled by a tech savvy thief?

We have our car insured by a company ,which if not doing High mileages works out much cheaper, as the insured vehicle is fitted with a tracker, which gives every journey the insured vehicle does and also shows where it is when not being used, not as sophisticated as what your is supposed to do but, you can check on your computer/ smart phone any time where it is or moved and are charged a couple  of pence for each mile you do , above the very reasonable base price

Tracker no charge, comes when a policy is taken out

A good tracker will have a permanent internal battery and a sensor will trigger an alert if the vehicle power supply is disconnected as in your ‘disabled by tech savvy thief” scenario. Ideally you should fit a tracker with an immobiliser option e.g. option to cut power to fuel pump. Trackers can be overcome with GPS jamming devices, but that’s a fairly sophisticated thief and there’s only so much you can do to protect your vehicle. 

The whole episode leaves me in a worrying situation, my insurance cover could be at risk and I don’t think swift command/Sargent take that on board.

The service so far has proved to be totally inadequate

As far as insurance is concerned, if it isn’t working you need to inform them until such time as it is,