MartynandKym replied on 19/05/2019 10:53
Posted on 19/05/2019 10:53
Help! I have a Dometic 'Tec Tower' Fridge Freezer and Oven package in my new(ish) Knaus Motorhome. The fridge freezer has been great, no problems in two and half years but the oven has been a nightmare!
The hinges on the oven door are continually jamming. This is the fourth time they have jammed since new! The dealership we bought the Motorhome from, Southdown Motorhomes are now saying that the hinges are no longer covered by the warranty, even though they were only changed about 6 months ago. Classic example of the dealers taking the money and running!
I have been trying to contact Dometic in the UK directly for their feedback on the problem and there solution. Another nightmare! I think it took 6 emails for them to eventually agree to replace the hinges, but thats all! I now have to find a Dometic dealer/agent to fit the new hinges. Needles to say I do not want to go back to Southdowns' so does anybody know of a company or Dometic registered agent that would be happy to install them?
I'm based in Herts but would be prepared to travel if not too far away to get this sorted. Thanks in advance.
Incidentally am I the only person here with this issue?
MartynandKym