Glenn1405 replied on 26/08/2018 11:34
Posted on 26/08/2018 11:34
We purchased a Cadac Grillo 2 BBQ in April this year. It has worked very well until a couple of weeks ago, when the flame became yellow and very sooty. I telephoned Cadac and the chap suggested I should try it on a different regulator, which I did and the fault remained. I have been very disappointed with the response from their warranty department. I have sent every scrap of information they have asked for, even contacting the shop where I bought it for the dealer reference. Now they want me to take photographs showing the fault. We use the BBQ exclusively on our motorhome which has a dedicated BBQ point fitted by the dealer. I told Cadac that every other appliance connected to the gas tank works perfectly so it has to be a faulty burner. To save time I have offered to pay for the part to get the problem sorted. Every time I send an email it takes a few days to respond and then, often they request the same information. The stock excuse for the slow progress is due to them being very busy. Has anyone else had dealings with this company?
Glenn1405
Motorhomer