BlueVanMan replied on 31/03/2023 12:55
Posted on 31/03/2023 12:55
Much has been said in these columns about Build Quality which got me thinking what is it ? For example looking at a most recent Motorhome Review in the Clubs magazine build quality is said to be 80% for the particular coach-built. But what does that mean ? The text gives no clue because it just describes physical features and to an extent the materials used but makes no mention, for example of panel fit, paint quality or other detailing.
So how is the 80% arrived at and are there any objective benchmarks to assist consistency of judgement ? For example are checklists used to mark off fit, finish, quality of materials and workmanship and to weigh these in a uniform way ?
In many fields of endeavour like medicine, law engineering or whatever 80% satisfaction would be totally unacceptable. A gas fitter who jointed a pipe 99% correctly would not last long.
Motor manufacturers achieve a much higher quality rating because their products are constantly audited inspected and tested including external audit of some features.
So the bottom line is that I struggle to understand why anyone would find an 80% build quality rating acceptable and all the more so when it is such a major investment costing in the case in point around £70,000 but potentially up to £200,000 or even more so premium car territory and Bentley territory at the top end.
Perhaps the Club might consider producing an article explaining how quality ratings are arrived at and possibly highlighting the quality assurance and other audit processes which manufacturers utilise.
BlueVanMan
Campervanner