Leaky Lunar

Posted on 10/12/2018 20:44 by carmary

This year our caravan showed 'damp'..help! We are the 3rd.owners of a 2014 model Lunar Quasar & it was our joy,until November this year [2018] when we had pointed out a problem of damp over a side window ..up to 40% and similar under the front window..20%. This was identified at our regular yearly service. Naturally both my partner and I were clearly concerned.We had always heard 'leaky lunar' but thought this just owners of other makes of caravan 'taking the mick'..now we realise they are right.

I phoned Lunar for confirmation that the 'warranty' for water ingress was registered in our name. They said that it was so I proceeded to explain our dilemma to Lunar who suggested the van be returned to the dealer for inspection & plan to repair the damp problem. To return to the dealer was just an unnecessary journey ,so Lunar agreed the damp could be dealt with locally,IF the workshop was NCC approved. We found a local repairer,explained the problem and took the van for inspection. The technician agreed he could do the job and would contact Lunar for the 'go ahead'..and this is where our REAL problem begins. There is still at least 12months of the 6yr.Lunar warranty on water ingress in place BUT Lunar WILL NOT pay for the total repair of this damp problem. Consequently, unless we are ready and willing to fund the 'short fall ' of the repair costs,understandable the caravan repair technician CANNOT  do the job. 

I'm absolutely furious that Lunar are selling their caravans with this warranty as a guarantee against water ingress..to give security to buyers of their vans, only to find that when the warranty is needed,they refuse to honour it. In refusing to pay for the cost of the repair under the agreement  with the purchase of this van, is nothing more than a scandalous mis-representation . We payed about £50 to have the warranty transferred to us ...For what, because IT MEANS NOTHING.

 I'm now quite sure that any potential caravan buyers should avoid a Lunar van UNLESS they can be assured from the caravan dealer that should the water ingress 'warranty' come to be needed that THEY will pay for the repair because clearly Lunar will walk away from their responsibilities. Given that Lunar have a reputation for leaks..hence 'leaky lunar', I don't believe we are alone.

Caravan dealers and manufactuers 'talk the talk BUT don't walk the walk' when it comes to faulty workmanship..and what is the caravan club doing to highlight these problems to warn future buyers.with regard manufacturers who don't honour their obligations when it comes to warranty work.

Ofcourse, the likely hood of the caravan club taking up this challenge is pretty non-existent, after all the club relies very much on advertising & support from these companies,to the detrement of us..the members, our interests..

Your experiences with similar matters would be welcome.