Henny63 replied on 01/10/2021 10:03
Posted on 01/10/2021 10:03
Purchased product last year from Towsure recommended product list.
First time used in rain and water poured in ever where possible! (video evidence provided to supplier.)
Anyone aware of this information provided by Kampa (not before purchase) that you are required to soak awning several times before its watertight ?? or seasoning, we have owned several awnings never had this issue (others all watertight)
Following info has just been supplied to me today after several weeks back and forth trying to resolve.
The Keder
This is the seam that joints the beading to the main awning, it is sully a dark grey strip of material with white
cotton thread. There is no tape on these seams. The thread used is a special swell thread, that after three
or four soakings will become permanently swell to fill the stitching holes and seal the seam from rainwater.
However, if you do not wish to wait for this to happen also known as the ‘weathering process’, a Seam
Sealer can be applied. You can source Seam Sealants via most camping stores, both instore and online.
Spoke with a neighbour who happened to have a same make air awning they had exactly the same issue but had unfortunately purchased theirs on Ebay. Wish I had reviewed this product before purchase, Trustpilot has many negative reviews on Kampa.
I'm trying to resolve this with Towsure and Kampa but have had obstacles put in the way, they certainly haven't made it easy, awning is within warranty and we have now passed to consumer advice just fed up.
Henny63