Elddis split gas locker door anyone? Warning!

handsj replied on 28/07/2018 14:43

Posted on 28/07/2018 14:43

We recently carefully shut the locker door on our 2016 Affinity 550, as we have always done. After we noticed a slight resistance, the door literally snapped at the top by the hinge! It now has a split, about a third of the way across, which is now being held in place with duct tape.

After the initial shock we set about trying to find out how this happened. We were horrified to find that the 'door' is in fact just a plastic window, sprayed grey. The 2 supporting gas struts seem far too powerful and due to the width of the window, the struts had literally forced the window hinge out of it's mounting at each side. The resulting distortion meant that the 'door' couldn't then close and hence the 'door' split (horrifyingly easily!) at its weakest point.

IMHO this is just poor design for which there is no excuse. Any Elddis owners reading this - please take care!  Any comments welcome.

 

 

Riggers replied on 03/03/2020 20:07

Posted on 03/03/2020 16:59 by

Hi, we have an Elddis Affinity 482, 2017, it's just had its annual service undertaken and we were informed it had a crack under the window, above the locker.  We were horrified as we've only used the van 4 times since we bought it from a dealer 13 months ago.  We submitted a claim to Elddis and received a reply from them today stating that this is no longer under warranty.  We are devastated, especially as we have just been quoted £4,500 for the repair.  Anyone else out there who has experienced this, or can give us some advice please? 

 

Posted on 03/03/2020 20:07

Has the caravan been serviced in line with the warranty requirements? Was any additional warranty offered by the dealer when you purchased the van? You need to press the dealer on this if nothing else will they contribute to the cost of repair? Was any of the purchase on finance/credit card? If so may be worth speaking to the finance company to see if they can bring pressure to bear.

handsj replied on 04/03/2020 13:22

Posted on 03/03/2020 16:59 by

Hi, we have an Elddis Affinity 482, 2017, it's just had its annual service undertaken and we were informed it had a crack under the window, above the locker.  We were horrified as we've only used the van 4 times since we bought it from a dealer 13 months ago.  We submitted a claim to Elddis and received a reply from them today stating that this is no longer under warranty.  We are devastated, especially as we have just been quoted £4,500 for the repair.  Anyone else out there who has experienced this, or can give us some advice please? 

 

Posted on 04/03/2020 13:22

As the OP, I can only sympathise.  With the benefit of hindsight I now know that the cracking is due to the poor design of the gas locker door.  The struts are far to strong for the weedy door design so that every time you open/close the door it flexes the hinge mountings. The hinge is only screwed to the front panel so at each screw hole the panel then cracks. Left alone the cracks then travel up to the windows. And when that happens it's game over - the whole front panel has to be replaced!

In our case we traded in the caravan as we couldn't afford to spend any more money on it.

Elddis clearly don't comprehend (or don't care) that buyers may have limited funds.  In our case this was to be our retirement caravan - bought with lifetime savings.  We naively expected a brand new caravan to be trouble-free. So we had to find further precious savings to switch to a Knaus Starclass.  The build quality of the Knaus is in a totally different class to the Elddis so we're now finally happy with our new retirement caravan!

 

 

NettyWinship replied on 27/08/2020 23:32

Posted on 27/08/2020 23:32

We have just had a similar issue with our Elddis affinity 554 and we’re shocked to be told today that we’re out of warranty. Not sure what our next move is but the crack is only going to get worse. I’m interested to hear how you have moved on with your repair.

footlooserv replied on 19/08/2022 09:32

Posted on 19/08/2022 09:32

Stop drilling the end of cracks works. If you find they have continued then you missed the end as difficult to see sometimes. Make second one at the new position.  Mine have not moved in the last 2 years having also removed the oversize/powerfull gas struts. A 3mm drill is a God size.

This is a proven method in the engineering  world which I have had to use alot in the past on aluminium hulls.

 

cyberyacht replied on 19/08/2022 11:34

Posted on 19/08/2022 09:32 by footlooserv

Stop drilling the end of cracks works. If you find they have continued then you missed the end as difficult to see sometimes. Make second one at the new position.  Mine have not moved in the last 2 years having also removed the oversize/powerfull gas struts. A 3mm drill is a God size.

This is a proven method in the engineering  world which I have had to use alot in the past on aluminium hulls.

 

Posted on 19/08/2022 11:34

footlooserv wrote "A 3mm drill is a God size."

Are you sure? https://www.amazon.com/ wink

Galwayman replied on 23/05/2023 12:43

Posted on 23/05/2023 12:43

Yes exactly the same. Plastic bin lid split at hinge about 6mo after I bought Elddis Avante 576 in 2016. Did not go back within 12 mo so they would not repair. Door warped. Don’t fancy spending lots of money on this. Trying to repair (at last!). 

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