Elddis faiure to provide parts for warranty repair

What parts were you waiting for? If the leak was from the windows it is usually just a case of resealing them and the materials to do this are readily available. I have a theory that the reason many are experiencing damp problems is because of the state of the UK roads and the excessive shaking leisure vehicles are getting these days. It doesn't help either when we are experiencing more and heavier rain of late.

peedee 

The parts we are waiting for are the interior panels which I assume are waterlogged. Elddis don't stock them and are estimating May 20th for to get them manufactured. They have implied that this is because my caravan is too old (at 4 years and 4 months old.)

(Edited for grammar.)

Getting my 2019 Elddis repaired is taking for ever. Last year around February I checked the van in the storage unit and discovered not just damp but water in the van at the front. Took it to my service people who reckoned it was circa £15k of work and they would not do it as they felt Elddis would be reluctant to pay them the full cost. Took it to another repairer who basically said the same.

I then took it a couple of hundred miles to the supplying dealership on 28th June who examined it and submitted a warranty claim to Elddis. It took until 11th August for Elddis to agree to a warranty claim and then Elddis ordered the parts which did not arrive at the dealership until just before the Christmas shutdown. The repairer contacted me on 5th January with the earliest they could start the repair being 28th May. Apparently they are snowed under with warranty work as well as a shortage of trained staff.

I solved the leak problem which was the failure of the seal between the top of the front window assembly and the roof, white gaffer tape sealed it up and stopped water ingress.

There was a secondary problem spotted by the repairer in June. The mastic seal around the light above the door was gone and water getting in and running down the inside. This too was a gaffer tape fix.

I had the van serviced yesterday and the damp inside is slowly drying out but they have reported some new 'splits' on the roof. Gaffer tape again I think.

I did purchase a full Protec cover last year and intend once the repairs are done the cover will go on over the winter to at least give me peace of mind that freezing conditions and winter snow and rail will not get into the van.