App sorry an error has occurred

Tony Miller replied on 07/07/2020 20:30

Tony Miller

Posted on 07/07/2020 20:30

Apologies if posted incorrectly. I haven't used this forum before and can't work out how to view the existing discussion threads.

Problems with IOS app since Saturday. Trying to view existing bookings. It just says "sorry an error has occurred - unable to continue ". I am running the latest version available on the Apple app store. Have restarted the app. Have rebooted the phone.

Still getting issue 3 days later.

Works OK I login via safari browser on my mac.

Gallery

13 replies

SteveL replied on 20/03/2021 10:22

Member

SteveL

Motorhomer

Posted on 20/03/2021 10:22

Just had a go on the App, normally use the website so have not been on it for some time. It had my name at the top so looked as though I was signed in, however when I tried to access my bookings the App crashed. Opened it again and name still at top, so apparently logged in. This time did a search which worked but all the CL’s had a button log in to see address. Touching this brought up the log in screen and after entering my details everything worked OK. Personally if I can’t get Apps working after multiple attempts I delete them and reinstall. It usually works. I think the only data stored on the App that you would loose, is any favourites.

DSB replied on 20/03/2021 22:16

Moderator

DSB

Caravanner

Posted on 20/03/2021 22:16

Just tried a moment ago. Couldn't get on the first time around, but OK the second time.

I do sometimes find there is a problem if you want to book via the app. Just as you are wanting to book it sometimes asks you to sign in again. The last time this happened I ended up going to the main site. I do find the app useful if you want to find serviced pitches..... it's possible to search for vacant serviced pitches within a 100 radius.

David