Yet another plus point to our club

dougiec replied on 24/04/2018 13:17

Posted on 24/04/2018 13:17

I made a ferry booking through the club last February and only today noticed that I had booked the wrong outward date, idiot!

My wife and I are away in New Zealand at present so phoning someone was not really feasible so after going online to the club and using the chat facility I spoke with a lady who saved my blushes and got the booking changed to the correct date.

This is yet another example of why being a member of the club can take the stress away when things don’t go according to plan.

Well done Denyse for all your help and thanks for stopping me looking like a complete twit to my wife.

Moderator Comment - Moved from the Story Section

eurortraveller replied on 25/04/2018 08:11

Posted on 25/04/2018 08:11

Hi Dougie, hope you are enjoying New Zealand - we loved it.

Now if you book your next ferry directly with Brittany Ferries you can change the dates any time up to 5  days before departure without any extra fee, unlike the £20 the Club has charged you for the alteration.

Have a safe journey home. Fly carefully.

 

Cornersteady replied on 25/04/2018 08:39

Posted on 25/04/2018 08:11 by eurortraveller

Hi Dougie, hope you are enjoying New Zealand - we loved it.

Now if you book your next ferry directly with Brittany Ferries you can change the dates any time up to 5  days before departure without any extra fee, unlike the £20 the Club has charged you for the alteration.

Have a safe journey home. Fly carefully.

 

Posted on 25/04/2018 08:39

wow ET, can't have a good deed by the club going unpunished can we?

JVB66 replied on 25/04/2018 08:51

Posted on 25/04/2018 08:11 by eurortraveller

Hi Dougie, hope you are enjoying New Zealand - we loved it.

Now if you book your next ferry directly with Brittany Ferries you can change the dates any time up to 5  days before departure without any extra fee, unlike the £20 the Club has charged you for the alteration.

Have a safe journey home. Fly carefully.

 

Posted on 25/04/2018 08:51

Do Brittany Ferries cover the route the op wantedundecided

eurortraveller replied on 25/04/2018 09:06

Posted on 25/04/2018 08:39 by Cornersteady

wow ET, can't have a good deed by the club going unpunished can we?

Posted on 25/04/2018 09:06

A good deed? Come on ! It's an everyday chargeable booking change - except if you try to do it at the weeend when Club offices close down and you have to wait till Monday morning. Lots of us have been caught out that way when trying to alter homeward ferries booked with the Club. 

RowenaBCAMC replied on 25/04/2018 09:21

Posted on 24/04/2018 13:17 by dougiec

I made a ferry booking through the club last February and only today noticed that I had booked the wrong outward date, idiot!

My wife and I are away in New Zealand at present so phoning someone was not really feasible so after going online to the club and using the chat facility I spoke with a lady who saved my blushes and got the booking changed to the correct date.

This is yet another example of why being a member of the club can take the stress away when things don’t go according to plan.

Well done Denyse for all your help and thanks for stopping me looking like a complete twit to my wife.

Moderator Comment - Moved from the Story Section

Posted on 25/04/2018 09:21

Hi dougiec,

Thanks so much for your feedback which I will forward on to the relevant teams. So pleased you found the service helpful and we are always happy to help where we can. 

I hope you are having a wonderful time in new Zealand. cool

brue replied on 25/04/2018 09:25

Posted on 25/04/2018 09:25

Eurotraveller, I think the point was the chat facility was helpful and the OP was happy with the outcome.

Cornersteady replied on 25/04/2018 09:38

Posted on 25/04/2018 09:06 by eurortraveller

A good deed? Come on ! It's an everyday chargeable booking change - except if you try to do it at the weeend when Club offices close down and you have to wait till Monday morning. Lots of us have been caught out that way when trying to alter homeward ferries booked with the Club. 

Posted on 25/04/2018 09:38

yes it was but the OP was praising the club, and you couldn't have that could you?

Even this last post of yours has to bring up a possible negative? Why?undecided

Kennine replied on 25/04/2018 09:45

Posted on 25/04/2018 09:45

Thats good customer service by the CMC retail organisation. I would expect any company worth.its salt would do.likewise for a customer. The Cmc is not unique in this respect. ---------K
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