DolanBell replied on 23/07/2020 11:07
Posted on 23/07/2020 11:07
Hi
I purchased a Buccaneer Cruiser 2019 model last year
I had it serviced March this year at a Elddis approved centre.A crack was found on rear corner near side roof section.This appears to be an ongoing problem which has been going on for years.Why don’t they address it instead of putting inferior parts into the body shell and getting all the bad publicity and inconvenience to the owners.
The dealership(Teesside caravans)contacted Elddis on my behalf for body shell warranty claim asking them to provide necessary parts including rear panel to do the repair
Elddis provided them with two corner patches to stick on a van that wasn’t 12 months old
What happened to the 10year warranty on body shell they advertise.Surely when you purchase a new product you expect to be covered by the guarantee
When I contacted Elddis I was told the plastic shell is only guaranteed for 12 months.They don’t advertise this
Elddis should provide proper solutions for inferior products instead of fobbing owners off for years
If others have had the same experience and had a good outcome please contact to assist
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DolanBell