You do not currently hold 5Cs Caravan Cover

Posted on 15/11/2019 09:58 by

Hi Alan

No mine is correct it says due to expire end of month and there is no mention of Red Pennant  but I stopped using that 2 years ago.

Posted on 15/11/2019 09:33 by

AnotherDavid - 'You do not currently hold 5Cs Caravan Cover or Red Pennant Overseas Holiday Insurance with the Club.'

Today I looked at my insurance details in my profile and instead of links to my 5Cs Cover It held the above info. I thought it best to contact the club and did so in case their operative had previously made an error when I phoned to cancel renewal. It seems not. What can I say about the info in the profile. 

I have asked for a confirmation e-mail that I am still covered until the end of term. If you read this David is yours reading the same?

Posted on 15/11/2019 13:49 by

I have asked for a confirmation e-mail that I am still covered until the end of term.

Well over 4 hours after my original conversation to the CC insurance folk with a promise of cover being in force and only renewal cancelled I have not been e-mailed and phoned to register a complaint and to demand service. Initial response was that they did not consider a 3 hour wait unreasonable. I said jhaj their maths was poor as from 9.15 until 13.30 was not 3 hours but 4 hours and I did consider it unreasonable and if an insurance provider is wrongly telling me that I have no cover bia a website and then state that I have that I consider the sending out of a confirmation e-mail to be of upmost importance to their client Not a will be done when we get around to it matter. I asked whether come dark and no confirmation it was reasonable not to have confirmation. Response it will be done. 

I should have asked whether I needed to put the caravan heating on as I would have too prepare the caravan for me to sleep in to protect my property. As far as I am concerned absolute incompetence

 

Posted on 15/11/2019 13:49 by

I have asked for a confirmation e-mail that I am still covered until the end of term.

Well over 4 hours after my original conversation to the CC insurance folk with a promise of cover being in force and only renewal cancelled I have not been e-mailed and phoned to register a complaint and to demand service. Initial response was that they did not consider a 3 hour wait unreasonable. I said jhaj their maths was poor as from 9.15 until 13.30 was not 3 hours but 4 hours and I did consider it unreasonable and if an insurance provider is wrongly telling me that I have no cover bia a website and then state that I have that I consider the sending out of a confirmation e-mail to be of upmost importance to their client Not a will be done when we get around to it matter. I asked whether come dark and no confirmation it was reasonable not to have confirmation. Response it will be done. 

I should have asked whether I needed to put the caravan heating on as I would have too prepare the caravan for me to sleep in to protect my property. As far as I am concerned absolute incompetence

 

Posted on 15/11/2019 14:51 by Rufs

not very professional i must admit, but it is POETS day, and why the drama, you must have a certificate of insurance in your posession issued by the club which i assume is still valid, so where is the problem, you are covered.

Posted on 15/11/2019 13:49 by

I have asked for a confirmation e-mail that I am still covered until the end of term.

Well over 4 hours after my original conversation to the CC insurance folk with a promise of cover being in force and only renewal cancelled I have not been e-mailed and phoned to register a complaint and to demand service. Initial response was that they did not consider a 3 hour wait unreasonable. I said jhaj their maths was poor as from 9.15 until 13.30 was not 3 hours but 4 hours and I did consider it unreasonable and if an insurance provider is wrongly telling me that I have no cover bia a website and then state that I have that I consider the sending out of a confirmation e-mail to be of upmost importance to their client Not a will be done when we get around to it matter. I asked whether come dark and no confirmation it was reasonable not to have confirmation. Response it will be done. 

I should have asked whether I needed to put the caravan heating on as I would have too prepare the caravan for me to sleep in to protect my property. As far as I am concerned absolute incompetence

 

Posted on 15/11/2019 14:51 by Rufs

not very professional i must admit, but it is POETS day, and why the drama, you must have a certificate of insurance in your posession issued by the club which i assume is still valid, so where is the problem, you are covered.