The Caravan Club does take note of things on here.

Very good service after you had complained and the service shown to be wanting!  Enough said. 

Now if everyone would speak up....that would be something.

The insurance department might take note and act on forum members concerns. That is being professional and customer care.

Pity the IT department does not.  ---- nearly every day forum  members are posting about problems with the IT system but during the years since this forum started I have never seen any communication from the IT dept explaining why the system is falling over. 

K

I think there may be rather less staff in IT.

Plus commercially driven.

Prioritisation of resource to srategy and delivery plan - without oversight of this it's difficult to comment on IT Personnel and there ability to respond to CT; wild guess would be that CT is not a critical service and gets prioritised accordingly.

Stil, good work by the insurance team - they are also in my good books as I have just changed my insurance from the triple C as the CC trounced the renewal cost by £150.00

Think we should all renew and then complain. Must be a new way to save on premiums.