Millerhouse12 replied on 11/03/2014 01:07
Posted on 11/03/2014 01:07
I have had the misfortune to have to complain to the AWS Conciliation Service. After 4 months, I have no idea how my complaint is progressing as the AWS refuses to provide any updates. So I emailed the Club as a joint sponsor of this scheme to complain and ask 3 questions. These were:-
1. Who oversees the performance of the AWS Conciliation Service - ie who can I complain to about their performance (or lack of it)?
2. What percentage of customer complaints has actually been upheld by the Conciliation Service?
3. How many workshops have been expelled from the scheme as a result of customer complaints?
Perhaps by coincidence, I received an email from the AWS Manager a couple of days later apologising for the lack of reply and assuring me that there would be a response "in the very near future" - that was on 14th February. However, I have had no response to my email from the Caravan Club despite 2 reminders. Apart from the appalling lack of courtesy, it seems to me that the Club either doesn't know the answers to my questions or doesn't want to tell me. Either way, it says very little for the value of this much vaunted but toothless scheme.
John M
Millerhouse12
Caravanner