Red Pennant "will not cover anything Coronavirus"

KeithL replied on 19/03/2020 13:26

Posted on 19/03/2020 13:26

I contacted Red Pennant regarding coverage of Coronavirus related claims i.e. cancellations and received the following response:

"I have discussed this with a Team Manager who is in charge of Red Pennant. They have confirmed to me that underwriters would not be able to cover anything Coronaviurs and it applies to both all new policies and also any existing policies. If you were abroad when the COVID-19 virus started shutting down the borders of foreign countries, then the Red Pennant would extend until you would find yourself back at home. 

It is worth noting that you can contact your travel operator to request a refund for any ferry journeys that have been cancelled due to the Coronavirus. In regards to any Red Pennant Single Trip cover, as long your trtrip start date has not passed, you can receive a full refund."

I purchased a single trip policy in January for a trip starting in May. At the time the club happily took my money for the policy Coronavirus was not even mentioned in any of the policy terms and conditions so the club is now unilaterally changing the contract they entered into with me at that time.

This is an absolutely disgusting way to do business at best. I suggest everyone who currently has a Red Pennant policy contact the club directly and get their own confirmation of the stance for their own trips if cancellation is necessary for them.

GTP replied on 16/06/2020 11:17

Posted on 14/06/2020 10:20 by Kontikiboy

Hi GTP,

I don’t think it was luck, but just good timing.   I think my email landed on his desk soon after he made progress with the underwriters.

The BM also stated that all agents were to be briefed so they do understand what changes have been made and “sing from the same hymn sheet”.     They are clearly short staffed and very busy, so be patient for a little while longer and if you don’t hear anything, drop the BM an email, or ring him.

I also highlighted that my car insurance with RSA had surprised me with a refund of £50 without any contact with them.   There reason, very few claims for damage coming in.

I hope your case turns out favourable for you.

BillC

Posted on 16/06/2020 11:17

BillC...Spoke with Deputy Business Manager yesterday who informed me that the underwriters, Astrenska, were still insisting on a 60% refund of the Multitrip policies. The BM was still in discussion with the underwriters as she spoke, negotiating for a better deal...she would let me know the outcome..

Deputy Manager rang me back yesterday evening to say they had finally agreed on 75%...and that she would set the refund in motion tomorrow (today).. Not the best result given that we had only renewed a  few weeks before lockdown...

Hope everyone with a MTP receives an email shortly with the refund offer...

 

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