Red Pennant - a word of caution !

I'm not out to knock Red Pennant but it didn't work out for me at all.

My Volvo had transmission problems. I telephoned Red Pennant first. They could take the car to the nearest garage ( a Renault dealer)and the caravan onto the site I had booked. My car is under warranty and the nearest Volvo dealer is 81 kms away - 10 kms from the site we are heading to. I insist that the car has to go to the Volvo agent - no can do !!. Volvo Assist take my caravan to the site I wanted and the car to the dealer. Thanks for nothing Red Pennant ! The car has a serious auto gearbox problem and has to go back to the UK to be repaired. I call Red Pennant and ask for a towcar so with the caravan we can continue our holiday. No problem - they offer a Toyota Avensis or a Renault Megane. Hang on !! what happened to the 85 % rule - I've got a Bailey Vigo @ 1500 kg - are you trying to kill us. No problem sir it can tow 1600 kg. No way ! I need a vehicle with 1800 -1900 kerbweight. Many hours later a phone call - we have a Mercedes with the right kerbweight. Great ! only problem our dog (a Dalmation on the insurance) has to travel back in a cage. Do they supply a cage ? No you have to supply it - I have no idea where to get one but do you refund the cost - no ! in that case NO ! Next day good( ?) news - they found us a Volkswagen Transporter Van - You are joking ?? Thanks but NO thanks we will talk to Volvo - they repatriated our car and caravan and provided us with a Opel Insignia( that our Dalmation was allowed into) with all hotel costs back to our door in the UK. Nice one Red Pennant - it didn't cost you a penny but you will never ever get a penny out of me again !!!! This rant is only aimed at people with a car thats still under manufacturers warranty and travel with a larger dog - I'm sure others will receive a good service providing they are willing to risk their lives with a totally underweight tow car  and are lucky enough to return to the UK with their caravan.