Green flag / mayday will not recover your pets

Your post is a bit of a "red flag" to some,, i do not think any breakdown   service would recover a vehicle with a person in it,hence they would be required to travel in the recovery vehicle, and with pets it is normally down to the contractors driver  if they are allowed in the recovery vehicle, but they can travel in the recovered vehicle on the transporter

Yes new it was a colour if you read the Green flag terms they will not recover a vehicle or caravan with a person or animal in it, when this happened to us a few years ago the car was being tow nose up so would not put the dogs in on there own travelling like that, the driver did eventually agree to have them with us in his absolutely filthy vehicle as a favour!!

when I called for assistance I made it clear there were 2 adults and two dogs.

I am not sure what you are intimating ,have you read what i posted above 

Hi Clarinetman,

Dave Smith here, External Products Manager at the Club.

Just to clarify the two points made in your post:

1. Health and Safety laws do not allow a vehicle to be towed or recovered with human passengers in the vehicle. This is why the passengers are always asked to ride in the cab of the recovery vehicle, or other arrangements are made. You will find this is the same across all breakdown and recovery providers

2. As for dogs, Mayday (and Green Flag’s) policy on animals is that their breakdown contractors will try and accommodate animals wherever possible, but reserve the right to refuse to take animals. In reality, although recovery drivers will rarely allow an animal in the cab of the recovery vehicle, in some cases they will offer to transport the animal in the vehicle that is being recovered. If members are not happy with this arrangement (which is understandable, especially for long journeys or hot days), or if the recovery vehicle driver does not feel the animal can be accommodated at all, then the member will need to make their own alternative arrangements for the return of their animals.

We’d love to be able to accommodate dogs, and we are very aware that many of our members travel with their pets, but this is simply something that is in the terms and conditions of UK Insurance, who underwrite Green Flag and Mayday. You’ll also find this is standard across all major breakdown providers – in fact, most are even stricter, simply saying they don’t transport animals, without exception.

I hope this clarifies the situation.

If members are not happy with this arrangement (which is understandable, especially for long journeys or hot days), or if the recovery vehicle driver does not feel the animal can be accommodated at all, then the member will need to make their own alternative arrangements for the return of their animals

It might very well be in the small print, but who ever reads that? When I pay my money i expect my dog to carried in the cab with me in the event of being recovered and I should think I speak for the majority of dog owners. Molly would be beside herself stuck in the recovered vehicle on her own on a flatbed truck. I'm sure I'd dig my heels in for a driver that would allow her with us in the cab in the event of a breakdown.

And when you've paid your money, the recovery company are also entitled to assume that you've had the sense to read the small print and agreed to the terms and conditions. If you couldn't be bothered then you've not much of an excuse for complaining later.

 .... and you read ALL the small print I assume, both on paper & on-line?

You’ll also find this is standard across all major breakdown providers – in fact, most are even stricter, simply saying they don’t transport animals, without exception.

So when an insured vehicle breaks down on the side of a motorway what do these other companies who refuse to carry pets do with the dogs? Do they turn them loose on the motorway? I very much doubt it.

Perhaps not, but then again I accept the consequences and don't make public criticism of the other party who has his own interests to consider. That's why we have written contracts, isn't it?

It is no ones responsibility other than the Dog owner. It isn’t for others to bend the rules or argue. ‘Leaving a Dog’ anywhere alone is not an option & only a person who knows nothing about Dogs would post that. I leave my Dogs(for longer breaks) with a trusted family member-trusted by me & my Dogs. I won’t gamble with my Dogs lives.