Mayday automatic renewal

We have received new cards and reminder of auto renewal for 2nd March in the post on Monday

I received cards and notification as well. Got a letter today to tell me otherwise. May be well worth checking.

Thanks  will do

Have just contacted Green Flag (Mayday) who advise they have "not?" had a problem but were willing to take renewal payment over the phone now 

I'd think you'd still be covered if the renewal mistake was theirs

You are probably correct. However it's not a conversation I would like to have at the side of the motorway broken down.

Everyone should get a yearly membership card, even if the renewal is automatic.  If you have your membership card with you, then I wouldn't envisage a problem.  If you haven't received a new membership card, I would suggest contacting East Grinstead.  If the automatic payment has been taken from your bank account, I guess that would also tell you if the renewal has gone through??

David

If I recall correctly the letter with the new cards comes some weeks before the actual money is collected. If this thread does nothing else it should encourage people to check that the payment has been taken on the due date. Mine is charged to a credit card automatically but I have to be aware that I must informed them if there is a new expiry date otherwise the payment will fail.

David

When I rang to ask why I hadn`t received my renewal details & new card,I was informed I had not been covered for 12mnths as I had had a new  credit card with new expiry date so the payment had not been taken.I had been sent all relevant paperwork & new card but they did not bother telling me they had cancelled my cover for motorhome,2 cars & 2 motorbikes.Luckily nothing broke down,so I had saved well over £100 ,but things could have been different.

Reg.

Not sure I would want to test it but if they fail to renew when you are on automatic renewal and you do have a claim, I would think that if it is not dealt with the Ombudsman would find in your favour, particularly if the renewal documents had been sent out.