Green Flag service level flying at half mast

Don’t count on staff reading your post, Pete. You might be lucky but it's probably best to contact someone direct if you want to bring it to the club's attention. 

Sorry to hear of your ordeal. 

I'll be making a formal complaint through Mayday channels but everybody says how good their service is - I felt it was worth alerting people to the fact that it isn't always so.

Thanks for the heads up.

I use RAC Arrival via C&CC. It provides the same cover and they are very open to negotiations on their premiums.

For the second year running I have received a less than satisfactory service from the Club's Mayday service.

The staff are courteous enough, but their communication with each other, together with their apparent inability to communicate efficiently with each other, led us to a ruined holiday and a nightmare recovery.

I don't consider Mayday to be the best option for the majority of caravanners.

The RAC and AA are dearer, but their benefits are worth it in my opinion.

I  will probably be switching to one of those come renewal time.