Club web site so slow

jetsets replied on 16/05/2018 19:26

Posted on 16/05/2018 19:26

am I the only one with this problem, trying to search by map, on my usually fast iPad, the feature is unusable slow. 

As a memeber of both clubs, I use the same feature on the other clubs website, perfectly on my iPad. 

 

Ive always found the cc web site sluggish and annoyingly slow , and I have checked all the connections etc, it's on the club website that is like this, especially bad when searching for eurotunnel, and worst so far is search by map.

Is it just me?

 

RowenaBCAMC replied on 22/05/2018 16:30

Posted on 22/05/2018 16:30

Hi everyone,

I have an update from the Club regarding the issues you have been experiencing. We are aware of the recent website performance issues and have identified 3 issues that need addressing.

The fix for the first of these 3 issues was implemented on Friday. It has reduced the number of errors seen in the log files and has improved performance in some areas of the website.

The second fix we hope to implement in the next day or so.

The third fix addresses some of the caching issues.

A decision was made to implement these 3 fixes separately, so that we could monitor their impact.

Please be assured that the performance issues are being treated as a priority by our technical teams involved and has been escalated to the highest level.

We will keep you updated and I sincerely apologise for the frustration this has been causing you.

 

Tinwheeler replied on 22/05/2018 16:33

Posted on 22/05/2018 16:33

I live in hope, Rowena. It’s been very slow intermittently today. I suppose that’s better than slow all the time. Glass half full.

DavidKlyne replied on 22/05/2018 21:37

Posted on 22/05/2018 21:37

Rowena

Thanks for reporting back. It seems a bit better tonight so hopefully we can look forward to further improvements.

David

PhilHeller replied on 22/05/2018 22:03

Posted on 22/05/2018 21:37 by DavidKlyne

Rowena

Thanks for reporting back. It seems a bit better tonight so hopefully we can look forward to further improvements.

David

Posted on 22/05/2018 22:03

In the context of last night, yes it is better tonight. In the context of acceptable response times it is still unacceptable.

Simon100 replied on 23/05/2018 20:16

Posted on 23/05/2018 20:16

Definitely better than it was. I am not getting the error messages and pages are taking less time to load. Still a way to go yet though.

SteveL replied on 26/05/2018 07:55

Posted on 26/05/2018 07:55

There I was thinking they had sorted it. However, it has just hung up for about 5 minutes. Back to OK again now though. Perhaps someone pulled out the wrong plug.πŸ˜‚

Bakers2 replied on 28/05/2018 19:05

Posted on 28/05/2018 19:05

 Oh this site!! Just tried to log in, got wrong way signs twice, hit back button and lo I'm logged in 😀. Not the first ocassion been happening for months!

Then wouldn't let me post, I copied what I'd typed, see you do get wise πŸ˜‰ refreshed and it slowly added to the thread. Been working fairly well until now.

What are the issues and when will they be resolved??

Noticed a spelling mistake, clicked edit, slowly slowly slowly it loaded 😭

DavidKlyne replied on 28/05/2018 20:19

Posted on 28/05/2018 20:19

Bakers2

See Rowena's post of the 22nd May a few above your post. They have identified three issues one of which has been corrected the other two are being worked on. 

David

PhilHeller replied on 28/05/2018 21:15

Posted on 28/05/2018 20:19 by DavidKlyne

Bakers2

See Rowena's post of the 22nd May a few above your post. They have identified three issues one of which has been corrected the other two are being worked on. 

David

Posted on 28/05/2018 21:15

The second fix was due to be implemented within a day or 2 of Rowenas post on the 22nd. One has to wonder if their clock runs as slow as this forumπŸ€”πŸ€£

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