Buying Red Pennant online - anomaly

Quasar524 replied on 01/06/2017 08:52

Quasar524

Posted on 01/06/2017 08:52

Just tried to buy Red Pennant "Motoring Only" cover online. Filled in the appropriate bit of the application, but was then asked to complete a short medical questionaire. As I have a condition that RP will not cover (but no other insurer has refused) the application was then "referred" so I now have to wait until after 9.00 and try to get through on the phone.

I can see no reason at all why motoring only cover should require any medical information, this is certainly the first time in a long life of buying motoring cover that this has happened.

Is it another quirky C&MC approach to designing insurance cover, or simply another IT design failure?

6 replies

replied on 01/06/2017 09:12

Posted on 01/06/2017 09:12

I presume that Red Pennant includes personal recovery in case of illness? That being the case I find it unsurprising

Quasar524 replied on 01/06/2017 09:18

Member

Quasar524

Caravanner

Posted on 01/06/2017 09:18

No, it turned out that I failed to click a radio button early in the first form to change the default assumption that I was buying motoring AND personal cover. Fortunately I got through straight away by phone, and the very nice lady at the call centre said it often happens, so possibly the IT folk could look at re-designing the form's layout.

So a bit of Mea Culpa.....

RowenaBCAMC replied on 01/06/2017 09:21

Staff

RowenaBCAMC

Trailertenter

Posted on 01/06/2017 09:21

Pleased to hear you have got this sorted Quasar524 and I've forwarded the discussion on to the Red Pennant team for their reference.

Quasar524 replied on 01/06/2017 09:57

Member

Quasar524

Caravanner

Posted on 01/06/2017 09:57

Hi Rowena, thanks for that.

Can I suggest something else you could raise with the RP team? I'm more than happy to receive the documents by email, which I assume the Club likes as it saves a bit of cost. But it would be really good if the emailed versions of the documents were redesigned without the large colour blocks which cost members a small fortune in ink or toner to print out.

EJB986 replied on 01/06/2017 12:44

Member

EJB986

Posted on 01/06/2017 12:44

Have just taken out a new Red Pennant, medical and breakdown, as we do most years.

After completing the online details for a quote I then had to phone for the actual cost...I then had to phone again, when I had a start date, to start the policy.

Not too important but could be simpler!