Airangel WIFI

Fatles replied on 01/10/2018 21:50

Posted on 01/10/2018 21:50

I have recently been to Black Knowl site. I tried to login to the WIFI each time it just returned to the login or register page. I went to reception and the lady was very helpful even though she couldn't solve the problem. She gave me a number to ring for Airangel. I rang the number and the person tried to solve the problem. Unfortunately he couldn't and said he would escalate it to so,done senior and they would ring me. 3 hours later I heard nothing so rang again and the lady told me that it had been escalated but as it was Saturday there would be no one in until Monday. 

After the wait I'd had on Saturday I decided to go out in the afternoon. I received a call at about 14.30 I told him that I was away from my iPad and could he call back in 2 hours. He did say that I had be given 24hr connection. I arrived back at the caravan at about 16.00 and tried to connect, the same thing happened as on the earlier occasions. I waited for his call and low and behold I a man still waiting. I arrived home on the 25th September.

trellis replied on 04/10/2018 19:20

Posted on 04/10/2018 12:39 by nilrem77

Were other people having the same issue? If not it may be the settings on your iPad which is causing the problem.

Posted on 04/10/2018 19:20

I was there 3 weeks ago and got signed up and logged in no trouble. However 2 days running I lost the signal completely between 4 and 5 in the afternoon,fine before and after . Just put it down to mass overload of system.I use an android tablet.

Fatles replied on 04/10/2018 21:35

Posted on 04/10/2018 12:39 by nilrem77

Were other people having the same issue? If not it may be the settings on your iPad which is causing the problem.

Posted on 04/10/2018 21:35

I spoke to 2 other people who were having the same problem. 

one was using a Ipad like me, and the other one was using a Laptop.

Bluemalaga replied on 06/10/2018 17:38

Posted on 06/10/2018 17:38

I had a similar problem with my I-Pad and was advised by the warden to reset the network 

Go to settings - scroll down to General - scroll down to Reset - select Reset Network settings.

It worked for me but I would hope the club wi-fi had improved since this worked.

 

Fatles replied on 07/10/2018 08:46

Posted on 07/10/2018 08:46

I tried all of that but nothing. I wasn't really that bothered as we went into Brockenhurst and used the free one in the buttery cafe. 

My complaint was about the way that Airangel couldn't even be bothered to ring back. They obviously don't know what customer service is, if they do they are not bothered about it. They are only interested in how much they can get From customers.

nilrem77 replied on 08/10/2018 18:39

Posted on 07/10/2018 08:46 by Fatles

I tried all of that but nothing. I wasn't really that bothered as we went into Brockenhurst and used the free one in the buttery cafe. 

My complaint was about the way that Airangel couldn't even be bothered to ring back. They obviously don't know what customer service is, if they do they are not bothered about it. They are only interested in how much they can get From customers.

Posted on 08/10/2018 18:39

Does anyone know what the service level agreement the CMC has with AirAngel?

My experience has been positive the couple of times I have had issues.

bobthebodger replied on 22/10/2018 20:23

Posted on 22/10/2018 20:23

Ive had similar problems and the CMHC have 7 years left on the AA contract so I bought one of these plus a mobile SIM from 3 (£29 for a years wifi use) never looked back.

Jammy replied on 03/08/2019 21:51

Posted on 03/08/2019 21:51

I bought a years internet while at Clumber Park.  It was fine there but here at Moreton-in-Marsh it is dreadful, very slow if it works at all.  See photo.  I have a WiFi connection but AirAngel has no internet connection!

 

Totally unacceptable.

 

near Malvern Hills Club Campsite Member photo by Andrew Cole

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