Posted on 06/08/2017 17:02
For the first time I have been asked by CMC to rate our stays at the last two sites that we stayed on.
What a long drawn out survey! Asking roughly the same thing slightly differently more then once. I lost the will to live at 30% finished....for heavens sake streamline the survey.
I will not waste time doing it again.
Ooh I do feel better!
1 person likes this
Posted on 06/08/2017 21:20
They only take a few minutes to fill out, usually less time than it takes to post on here given the speed, or lack of it, on this forum!!! It seems to me that the Club are trying to establish certain elements of site use much of it centred around customer service and site facilities. Even if it is a pain I would have thought in all our interests to fill them in. People often complain on here that they are not consulted on things so it seems to me that we are although I suspect we don't quite know why
David
3 people like this
Posted on 07/08/2017 09:10 by JohnM20Surveys are OK if the originators of the survey take notice of the results and act accordingly. I somehow have a feeling that this might not happen if the 'results' are not what was hoped for.
Posted on 07/08/2017 09:58
Surveys are often used to establish "where we are now" The results of these surveys may well just confirm that the Club is where it expects to be and perhaps there is no need for further action. On the other hand they may well show up some surprises which do require further action. Reading between the lines of these surveys they mainly seem to be about the customer service element on Club sites. People could suggest that all this information could be gathered by the standard reviews. But consider for a moment when you see the comments that the wardens were wonderful, what exactly does that mean. I don't know what that means and in 35 years of membership have I not come across someone I would describe as a "wonderful warden" in my understanding of the meaning of wonderful? These surveys ask people to differentiate a bit more to get to a real understanding. So I think they are trying to understand what your experience on site was rather than just saying things that members think the Club want to hear?
David
Posted on 06/08/2017 17:02 by greylagFor the first time I have been asked by CMC to rate our stays at the last two sites that we stayed on.
What a long drawn out survey! Asking roughly the same thing slightly differently more then once. I lost the will to live at 30% finished....for heavens sake streamline the survey.
I will not waste time doing it again.
Ooh I do feel better!
Posted on 07/08/2017 19:25 by ChrisRogersAgree, we only stayed for 1 night, arrived at 3.00pm, left at 6.00am. Overnight stop for the Euro Tunnel.
greylag