Vehicle profile when booking

We had a similar problem when we bought a new van, won't go into details, suffice to say got a little tangled, eventually resorted to ringing them on 01342336612, and a very nice lady sorted it out. Good luck!

yorksrover, I get the same thing everytime I book, like you have tried everything to correct it but it keeps doing it. Can't be bothered to phone HQ, lifes to short. CC need to get their system sorted its rubbish at times.

Life is too short, Tammy, but if we don't flag up these errors will they know they are there?

The  same  problem  arises  with  my  bookings too,  but  I  no   longer  care  ==  if  anybody  really  believes  I  drive  a  Single  Axle  motor,  well  good  luck  to  'em  !!

{p.s.  Am  I  really  permitted  to  sleep / cook  etc  etc  in  a  wheel  barrow  ?? }

Life is too short, Tammy, but if we don't flag up these errors will they know they are there?

Steve, I'm pretty sure its been mentioned before. The problem you had was a bit differant I think, to the one myself and OP has, on mine the motorhome is there but it defaults to add ' Another' all I have to do is click on the motorhome and all the details are there, just another one of the things that are peculiar to the club.

Happens to me every time I book. I have contacted the Club and it seems they were unable to correct it. What I have not tried is deleting it completely and starting again. Don't know if that would work. I have got so used to just ignoring it. The details come up correctly on the booking so other than a software glitch it doesn't seem to cause a major issue.

David

The programme is faulty but the effort involved in putting in the correct information is minimal. There is more effort going into making a fuss than actually doing the correction several times.

Hi all

We are indeed trying to sort this glitch out on the soon-to-be new and improved website. I will, as normal, forward on your important feedback to the digital media team but as mentioned above, if you have 2 minutes to spare we can update your details correctly at Head Office on the master system. Feel free to use the Web Chat function when on line or call 01342 318813. Alternatively pop the correct details of your van on an email to enquiries@caravanclub.co.uk and we will amend this end.

Thanks all

Helen

aah .. there was me thinking the CC wwere buying me a new motorhome!

Hi all

We are indeed trying to sort this glitch out on the soon-to-be new and improved website. I will, as normal, forward on your important feedback to the digital media team but as mentioned above, if you have 2 minutes to spare we can update your details correctly at Head Office on the master system. Feel free to use the Web Chat function when on line or call 01342 318813. Alternatively pop the correct details of your van on an email to enquiries@caravanclub.co.uk and we will amend this end.

Thanks all

Helen

Write your comments here..Been trying for the last 2 days just to update my mobile number in My Profile, even had 3 chat sessions with different team members who all stated that they'd managed to do it for me, but no, it's still the same.  I've given up.