Online booking prices.

nelliethehooker replied on 03/04/2018 21:29

Posted on 03/04/2018 21:29

A word of caution for some. We went to book 4 nights in mid April at the club's Englethwaite Hall site on line today and when checking the price it showed a total of £71.60, when it should have been £56, as indicated in the price details. I phoned up HO Site Bookings and they quoted the advertised price of £14 pn, so we booked and have a received a booking confirmation for the dates at a total of £56. I appreciate that others will just accept the total price shown on confirmation of booking but wonder if they get a pleasant surprise on arriving on site and have to pay less than the one they expect to pay.

brue replied on 04/04/2018 19:22

Posted on 04/04/2018 19:22

It's a bit like the Great Savings Guide search still saying 2017 and Hillhead Entertainment Lists also 2017. Somebody should be checking but I think they've gone on a long holiday....wink

DSB replied on 04/04/2018 22:28

Posted on 04/04/2018 19:10 by nelliethehooker

David, I ask the assistant at the booking centre to report the error, but without doing a trial booking there's no way of knowing if those responsible at HO have done anything about it.

Posted on 04/04/2018 22:28

Thanks Nellie.  Let's hope they will sort it out.  I haven't checked out Englethwaite Hall, but the ones I have been looking at myself all add up.  I made a point of checking after your post.  I'll take a look later on in the week and if I can replicate it I'll report it too.

I found a tick missing from list recently and reported it to the website people.  To get one little tick put in involved checking and amending quite a bit of feeding information, so these things don't always appear to be a quick fix.  We'll see how Englethwaite Hall thing pans out.  Thanks for reporting it.

David

nelliethehooker replied on 05/04/2018 20:20

Posted on 04/04/2018 22:28 by DSB

Thanks Nellie.  Let's hope they will sort it out.  I haven't checked out Englethwaite Hall, but the ones I have been looking at myself all add up.  I made a point of checking after your post.  I'll take a look later on in the week and if I can replicate it I'll report it too.

I found a tick missing from list recently and reported it to the website people.  To get one little tick put in involved checking and amending quite a bit of feeding information, so these things don't always appear to be a quick fix.  We'll see how Englethwaite Hall thing pans out.  Thanks for reporting it.

David

Posted on 05/04/2018 20:20

I've just checked it tonight with a similar booking to the one I tried, David, and it would appear that they've sorted it. For them that was quick!!

Helen Aaron replied on 23/05/2018 13:36

Posted on 23/05/2018 13:36

Hi all

I can confirm that the on-line pricing has been rectified at Englethwaite Hall.

When we publicise new prices there is always the possibility of a couple of amendments as every single price is set by (and input onto the system by a human being) and there can be the odd error.

Please accept our apologise for the original error.

Thanks

Helen

nelliethehooker replied on 23/05/2018 20:27

Posted on 23/05/2018 20:27

Thanks Helen. I just wonder how many others booked and just accepted the incorrect price. It just goes to show that one should check the amount charged as well as the booked dates in the confirmation email.

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