Not very happy Green Flag renewal

It seems to be the same with most companys these days , customer loyalty means nothing to them ..................

Quite right and Sky tv are a prime example of this type of behaviour everytime they bring out a new offer it reads "new customers only".Its poor PR and not a great way to do business.

peter.

Complete b****y waste of time are they! I spent 8 hours sitting waiting for them last year due to a communication breakdown. Initial contact fine then I sat and waited and waited (phone dead and I couldn't recharge due to the problem with my car) until a nice LRory driver stopped for a wee and let me use his phone. Admittedly the lady on the other end was horrified that I was still stranded but it brought home the complete C..p service. Renew? Err! Even with a free voucher no thanks; they would need to persuade me with more than that.

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Complete b****y waste of time are they! I spent 8 hours sitting waiting for them last year due to a communication breakdown. Initial contact fine then I sat and waited and waited (phone dead and I couldn't recharge due to the problem with my car) until a nice LRory driver stopped for a wee and let me use his phone. Admittedly the lady on the other end was horrified that I was still stranded but it brought home the complete C..p service. Renew? Err! Even with a free voucher no thanks; they would need to persuade me with more than that.

The majority of calls are dealt with promptly and efficiently as numerous posts have confirmed. Every large organisation has the odd case going wrong and they all have similar posts if you search for them.

If you go elsewhere make sure they will attend if the xaravan develops a fault and if the caravan is on a site and the car breaks down they will go to the site and pick the caravan up. If they will not then the cover is no good.

MayDay, as I'm sure other recovery services that use local garages, are only as good as the garage they use. When I last broke down (solo) & needed recovering back home, the left hand hadn't a clue that the right hand was even there. Fortunately I wasn't very far from work so was in the relative warmth while waiting. Thank god for modern comunications otherwise things would/could have been completely different.

Back to the original point. In simple terms if they gave you a site night with the renewal they would have to increase the premium to cover the cost as the premiums are not high enough to cover it from profits.

We have always had good service from Mayday except on the last occasion when it took them over three hours to arrive on the scene.  Luckily we were at home otherwsie I woudl have been furious.

When we phoned in the breakdown I explained the problem and told them there was no way the vehicle can be jump started due to the type of fault and the engine management light was on. 

The lady explained that as the technician was very busy it may take just over and hour for them to be with us.  I was happy with this however over 3 hours later???

We got a phone call from the breakdown company after about 1 1/2 hours from the initial call and on speaking to the technician he was coming to jump start the vehicle and was not in a low loader and would not be able to uplift us.

The low loader eventually arrived over 3 hours from when we made the initial call as apprently the driver had only gor the call about an hour previous.  The Vehicle was parked nose in and he tried to push a vehicle weighing over 2 tons up a slight slope.  Needless to say he failed.

The fault on the vehicle had messed up the electrics and the vehicle would not start and the driver did not have jump leads anyway however we had another battery available and demosnstrated that the main issue was not the abttery but another fault. Turned out that new battery had a fault and had gone to battery heaven.

Eventually he managed to load the vehicle onto the low laoder and we set off to the garage which had been waiting for us and had a loan car available.  Very disappointed in Green Flag as it seems one organisation has taken over all the main breakdown companies in our area and cannot deliver.

No apology or compensation from GF?

 

If they did not turn up within an hour you should have got £10. Have you complained and what was the reply?

MayDay, as I'm sure other recovery services that use local garages, are only as good as the garage they use. When I last broke down (solo) & needed recovering back home, the left hand hadn't a clue that the right hand was even there. Fortunately I wasn't very far from work so was in the relative warmth while waiting. Thank god for modern comunications otherwise things would/could have been completely different.

My last four callouts over the last few years (flat tyre, flat battery, oinhole leak in power steering coolant due to debris impact and a brake disk problem) have all been attendied by liveried Green Flag vehicles. The recovery vehicle used on the occasion it was required was a local garage.

Interesting thread. I switched to the RAC via the CCC. The headline cost was nore expensive than Green Flag (Mayday), so I gave them a call. I nogotiated the price down below that of green flag, got my £15 voucher, and saved further by cancelling my CC memberships.

When I called Green flag to tell them I was not renewing as I was on an economy drive, the agent explained that I would not necissarily have to be a CC member! Now that was a new one. My insurance is via another motoring group, and I asked them if I had to be a member of that group to continue to enjoy the discount. The reply: 'Once we've got your money, we dont care. The motor club might have something to say, IF they find out'.

It pays to shop around, it pays to ask the question. Finally, at renewal time tell them they are too expensive and you want a better offer.

OK Caravan Club, Your too expensive, as are your sites, I want you to make me a better offer.

Everyone cut and paste the italiced to an email and send it into the CC.

Happy Caravaning, I'm off too the west coast again. ;-)