Not all about money

KevBailey replied on 29/04/2021 23:00

Posted on 29/04/2021 23:00

I personally think the CMHC has a lot to learn about marketing. The KANO model explains about exciters and dissatisfiers. I’ve been a member of the ccc for just over a year and have just received an unexpected 3 month extension, in marketing they call this an exciter. Having been a member of this club for over 25 years, I’m beginning to wonder why this club isn’t doing something similar, and wonder how many other members of both clubs feel the same? When I opened the letter today, my first thought wasn’t about the money I saved, but appreciation of a fantastic gesture.

peedee replied on 30/04/2021 10:25

Posted on 30/04/2021 09:16 by

A fantastic gesture it might be, but any saving I made on the 3 months' extension of my 'veteran' (half price) membership fee was soon wiped out by the draconian cancellation policies of the C&CC.

The C&CC's notion of 'flexibility' during the time of Covid is as hard nosed a business tactic as you might find.

The C&CC is no less a business than the CAMC and it is not the lovely, warm, nice, fuzzy club - the self styled "friendly"club - that you imagine it to be, based on that one gesture.

Posted on 30/04/2021 10:25

Are you aware you can amend or move your C&CC booking up to 10 days in advance of arrival and there is a full refund of deposit in the event of cancellations due to COVID? I think that is fair enough.

I wanted to extend my break during the recent good weather, no chance of staying on at the C&MC site but I got a booking on a C&CC site just 12 miles away with just 3 days notice. Of the two sites, I actually preferred the C&CC for its location and ambiance to the sterile environment of the C&MC site but realise a non electric pitch and the closed facilities would not be everyones cup of tea. Nevertheless there were plenty of takers, mainly motorhomes/campervans over the weekend.

peedee

brue replied on 30/04/2021 11:33

Posted on 30/04/2021 11:33

Our next trip will involve transferred deposits from C&CC last year, all ok and easy to sort. Don't know about the present situation, they didn't offer the discounted VAT until after the actual start date so forward bookings missed out previously. I can't find any details on their web site. Both clubs, swings and roundabouts as far as money is concerned. 

replied on 30/04/2021 11:42

Posted on 30/04/2021 10:25 by peedee

Are you aware you can amend or move your C&CC booking up to 10 days in advance of arrival and there is a full refund of deposit in the event of cancellations due to COVID? I think that is fair enough.

I wanted to extend my break during the recent good weather, no chance of staying on at the C&MC site but I got a booking on a C&CC site just 12 miles away with just 3 days notice. Of the two sites, I actually preferred the C&CC for its location and ambiance to the sterile environment of the C&MC site but realise a non electric pitch and the closed facilities would not be everyones cup of tea. Nevertheless there were plenty of takers, mainly motorhomes/campervans over the weekend.

peedee

Posted on 30/04/2021 11:42

The user and all related content has been deleted

replied on 30/04/2021 12:54

Posted on 30/04/2021 09:16 by

A fantastic gesture it might be, but any saving I made on the 3 months' extension of my 'veteran' (half price) membership fee was soon wiped out by the draconian cancellation policies of the C&CC.

The C&CC's notion of 'flexibility' during the time of Covid is as hard nosed a business tactic as you might find.

The C&CC is no less a business than the CAMC and it is not the lovely, warm, nice, fuzzy club - the self styled "friendly"club - that you imagine it to be, based on that one gesture.

Posted on 30/04/2021 12:54

Similar thoughts here WTG. 

replied on 30/04/2021 13:21

Posted on 30/04/2021 12:54 by

Similar thoughts here WTG. 

Posted on 30/04/2021 13:21

The user and all related content has been deleted

Cornersteady replied on 30/04/2021 13:22

Posted on 30/04/2021 00:13 by KevBailey

I only received my CCC extension letter today?? You have sort of made my point in your reply, this club is a business and there is a risk that a few or many members will walk away eventually if dissatisfied, especially if the competition becomes more forward thinking and offering the same if not better services. 

 

Posted on 30/04/2021 13:22

The club offers what it offers, one can either accept it or walk way and find something better, or better suited to one's wants and wishes. 

But it would appear that many are lot walking away but rather (as one serving warden has posted) joining and re-joining in spades.

replied on 30/04/2021 13:23

Posted on 30/04/2021 08:04 by SteveL

Are the CCC reducing the VAT rate in the same manner as the CAMC. I understood this wasn’t the case. Just a few days on a site returns the equivalent of a 3 month extension.

Posted on 30/04/2021 13:23

The user and all related content has been deleted

Pathfinder replied on 30/04/2021 14:15

Posted on 30/04/2021 13:21 by

Further disquiet on my part. 

Last night, I booked 4 nights next week on a C&CC site. Afterwards, wondering how the price compared with the "from" prices, I found that the total did not divide equally by 4. Thinking my arithmetic might be at fault, I resorted to using a calculator. Same result.

I rang today to ask why: there is, it seems, a different price for each night. Just like Travelodge or Premier Inn then. The breakdown was thus:

£18.66; £19.32; £19.10; £18.66.

The C&CC has used the "from" price format for a number of years now but never have I had to pay different prices for different nights for the same booking on the same site. The price leaflet is pretty meaningless now.

To be fair though (said through gritted teeth) I don't know why the belief that the C&CC does not give the VAT discount has arisen. The VAT reduction is applied. The final price does account for that.

Posted on 30/04/2021 14:15

No different to the C&MHC

replied on 30/04/2021 15:12

Posted on 30/04/2021 14:15 by Pathfinder

No different to the C&MHC

Posted on 30/04/2021 15:12

The user and all related content has been deleted

Pathfinder replied on 30/04/2021 16:22

Posted on 30/04/2021 13:23 by

Yes, the C&CC is reducing the VAT.

Posted on 30/04/2021 16:22

C&MHC  prices for Fri, Sat & Sun are greater than the the remaining week days

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook