Posted on 26/09/2023 12:26
Hello, I am not very happy about not receiving any new club cards with my renewal, I have tried to order them on line but it keeps saying that the service is not available, I have tried telephoning, I keeps saying leave a message I have not received any reply, I have been in the Club for over 25 years, I am not happy with the way the club is going at the moment, not all of us have expensive phones with apps on!
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Posted on 04/10/2023 16:17 by peedeeI am quite happy to use the card in my Google Wallet but I have noticed that the card has a list of phone numbers on the back of where to ring various departments. In the abscence of where else I can find these numbers, I have kept the old card in my wallet. Is there a list anywhere else?
peedee
Posted on 04/10/2023 16:52
Peedee
The contact us button at the bottom of this page covers most of them but they are not in the same order as the card and I suspect you would have to delve into each heading to find everything. As a quick aide memoir the card is probably easier?
David
Posted on 04/10/2023 17:34
Modern technology is obviously very useful in many ways but I think that it is a mistake to rely too much on a phone as what happens if you mislay, lose or have your phone stolen, or it has a fault and stops working, as my old phone did? Also, what happens if, as Peedee says, there is no phone connection?
Posted on 04/10/2023 18:13
I have arrive twiced without my card and provided you give some basic details like name and address and can prove who you are with your driving licence the wardens can check you are a member. This was a few years ago but I'm sure it must still happen nowadays and there are ways around it?
I suppose you could log on to their or a computer and show your card that way?
Posted on 04/10/2023 15:53 by LongtimecaravannerAs you know David, I have caused quite a fuss on another chat site by my attempt at humour about old people and technology. The real trouble is we mainly use CLs and they mainly still want cash so if the card is on my phone I would be juggling with getting the cash, or cheque, out of my purse and the phone to display my card. What surprised me though, was the comment that they had had so many people ask for cards that there was now a backlog to deal with. That rather speaks to me of a H.Q. out of touch with what the rank and file members want.
Posted on 04/10/2023 20:32
Jenny
I think there is still a divide in the Club between those members that want to do everything by the App and those who perhaps prefer the more traditional methods like having a card. The Club obviously like the App people because its less cost. I suspect they will be supplying cards for some years to come. It could be a good exercise for the Club as the next thing they want to stop is the printing of the Site Directory and perhaps the divide between those wanting to use the App and those wanting a printed copy will be similar to the split those wanting membership cards?
David
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Posted on 04/10/2023 20:47
I don’t have any issue with digital cards. If saved in your wallet no internet signal is required. What annoys me is the back door way in which they have been introduced. I will certainly be requesting physical cards. If the club want to market a digital subscription at a reduced price, as with the other club, I will be. more than happy to sign up.
Posted on 04/10/2023 21:44
as the next thing they want to stop is the printing of the Site Directory
David, that could be a game changer. There are very many who rely on the site directory and the associated map, particularly those that use CLs, and not having a paper SD could very well mean a large loss of membership. The app does not display CLs very well especially if using it on an iPhone or similar.
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Posted on 17/10/2023 12:33
Today I received my reminder to renew my CMC membership however on the reminder it states;
Membership cards have gone digital. Inspired by member feedback and supporting the journey of acting responsibly to protect the environment and the great outdoors for future generations.
I do not recall being asked for feedback regarding going digital? Mayne others think it is a great idea and are quite happy to go digital, but in a way we are still in the dinosaur age with some things. Anyway the last time we attempted to use their app it was a total disaster and we removed it from our phones. I am guessing this is another " we ignoring members and going ahead anyway" scenario and also a cost cutting exercise? We are also wondering how going digital is going to save the environment and great outdoors?
We have now requested that we have physical cards sent out so instead of one envelope, there will now be two lots of wasted paper! If they can send out emails regarding cost of pitches dropping, why didn't they send an email first asking for your preference on whether you want a digital or physical card?
On requesting the physical cards on the website I get a message stating that my request cannot be processed at this time. I guess that says a lot!
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Posted on 17/10/2023 15:05
If you are using CT, then you have a digital card. As for not having a signal, simply bring up your digital card on say an IPad, take a photo of it with your phone camera, store it with your other photos and it’s there, no need for a signal.
Unless your phone dates back to before cameras were included of course.🤔
Teljen
Motorhomer