More online booking woes

cobra44 replied on 06/04/2023 13:53

cobra44

Posted on 06/04/2023 13:53

The voicemail message if you try ringing the club is try booking online - saves time and money. Tried booking a ferry online and this was the outcome yesterday:

1. Two crashes during payment - error codes appearing on the screen.

2. On third attempt, after having to re-enter all details each time, payment succeeded and ticket emailed to me. At this point 1 hour spent making the booking (including time attempting without success to speak to someone at the club).

3. Checked my bank online today and noticed that payment for the ferry ticket had been requested three times.

4. Two more hours wasted both with the club and the bank getting the two extra payments stopped.

3 hours involved in this booking and an attempt by the club to obtain three payments for the one transaction. Potentially this could have been even more serious had I not check the bank account - because of the amounts involved it might even have brought an individua''s outstanding card balance to its limit and the card being blocked. Saving time - definitely not. Just a very stressful experience.

14 replies

eurortraveller replied on 07/04/2023 12:35

Member

eurortraveller

from Cornwall

Posted on 07/04/2023 12:35

Can recommend booking ferries directly with the operating shipping company.

2 people like this

Hja replied on 07/04/2023 13:04

Member

Hja

Posted on 06/04/2023 13:53 by cobra44

The voicemail message if you try ringing the club is try booking online - saves time and money. Tried booking a ferry online and this was the outcome yesterday:

1. Two crashes during payment - error codes appearing on the screen.

2. On third attempt, after having to re-enter all details each time, payment succeeded and ticket emailed to me. At this point 1 hour spent making the booking (including time attempting without success to speak to someone at the club).

3. Checked my bank online today and noticed that payment for the ferry ticket had been requested three times.

4. Two more hours wasted both with the club and the bank getting the two extra payments stopped.

3 hours involved in this booking and an attempt by the club to obtain three payments for the one transaction. Potentially this could have been even more serious had I not check the bank account - because of the amounts involved it might even have brought an individua''s outstanding card balance to its limit and the card being blocked. Saving time - definitely not. Just a very stressful experience.

Posted on 07/04/2023 13:04

I do hope you will contact the club directly to complain. You may get fobbed off, but at least they will know.

1 person likes this

Pliers replied on 07/04/2023 13:22

Member

Pliers

Caravanner from Lancashire

Posted on 07/04/2023 13:22

Doesn’t surprise me at all.
We recently made a straightforward site booking, on line.
The deposit was taken twice from our bank account.
Had to phone the Club, and it was sorted, but took over an hour to do so.
Not good 😱.

3 people like this

Fastnet replied on 07/04/2023 13:22

Member

Fastnet

Caravanner

Posted on 07/04/2023 13:04 by Hja

I do hope you will contact the club directly to complain. You may get fobbed off, but at least they will know.

Posted on 07/04/2023 13:22

Best of luck with getting a sensible response and an apology from the Club.

To my mind, based upon their actions over recent months, they just don’t care what members think. All IMHO.

3 people like this

Chelty replied on 10/04/2023 18:01

Member

Chelty

Caravanner from Gloucestershire

Posted on 07/04/2023 13:22 by Fastnet

Best of luck with getting a sensible response and an apology from the Club.

To my mind, based upon their actions over recent months, they just don’t care what members think. All IMHO.

Posted on 10/04/2023 18:01

It's not a club, it's a business.

3 people like this