Membership cards - when will they arrive?

AJB replied on 17/12/2016 20:29

Posted on 17/12/2016 20:29

We've got delays with despatch of Handbooks and maps (see other discussions) - but will we get the new 2017 membership cards on time? 

What happens if I want to stay on a site in January (which I will be doing), but the cards haven't arrived?  Is there a back-up system?

What with the known delays with handbook, and the problems with the web-site in general, it seems like the Club IT and admin systems are in a bit of a poor state....

JVB66 replied on 17/12/2016 21:13

Posted on 17/12/2016 21:13

Your membership card is normally issued a couple of weeks before your renewal date(ours end of Feb) so as long as you have renewed your membership ,it will show on the site computers

SteveL replied on 18/12/2016 10:29

Posted on 18/12/2016 10:29

As JVB says, ours have always come at least of couple of weeks before. However, if you are on auto renewal, the fact you have renewed will show on the system. I would hope that the site staff could check that you have current membership on their computer. However, if there has been a delay in receiving your card I would ring HO, or even the site, and check there is a procedure for this eventuality.

AJB replied on 18/12/2016 21:47

Posted on 18/12/2016 21:47

Unfortunately then they are already late as our renewal is end-December.....We'll wait and see - but it seems odd (co-incidental?) that they are late along with handbooks AND issues with the web-site...are there more underlying issues with the IT function?  Let's hope not, but it's upsetting an awful lot of members...

maxwell33 replied on 19/12/2016 09:15

Posted on 19/12/2016 09:15

Can't say it's upsetting me - there's plenty of issues in the world to get upset about other than late arrival of handbooks etc for the Caravan Club!!

Pippah45 replied on 19/12/2016 19:41

Posted on 19/12/2016 19:41

The CLub's computers always used to be able to find me on the system if the card went AWOL - however - not sure the new system could cope?  Time for wardens to exercise discretion perhaps and give members the benefit of any doubt? 

N1805 replied on 20/12/2016 19:58

Posted on 20/12/2016 19:58

Probably best to check with HO who will be able to give you help. If you pay by DD it should be easy for membership dept to verify I would hope even if cards have not reached you.

Wildwood replied on 21/12/2016 19:38

Posted on 21/12/2016 19:38

Our membership is due at the end of the month but no renewal reminder or cards as yet. I would assume wardens will accept last years card but it might be worth ringing them beforehand just to make them aware of the problem.

harryb replied on 22/12/2016 10:33

Posted on 19/12/2016 09:15 by maxwell33

Can't say it's upsetting me - there's plenty of issues in the world to get upset about other than late arrival of handbooks etc for the Caravan Club!!

Posted on 22/12/2016 10:33

The OP does have something to worry about though. He says he is going away in Jan but has no membership card. Hence the post.

harryb replied on 22/12/2016 10:36

Posted on 22/12/2016 10:36

My membership expires on 31st Dec. My 2017 card has just arrived now as I speak..

Can anyone tell me why you have to sign it? Puzzled!

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