Fuelpecker

I have received a debt collection letter in relation to a point of sale error at my local petrol station. 

23/12/20 I tried to use my fuel card (which was paying via a direct debit to my current account) but mistyped the PIN. The cashier cancelled the transaction, then I paid using my debit card. 

A while after, fuelpecker said a payment had been declined and stopped my card. No more discount for me. At the time I responded that this couldn't be correct as I'd used the debit card. They even accused me of leaving my local garage without paying. I live round the corner and take 4 vehiclrs there so that's not going to happen.

29/6/21 After a bit of to and fro, and I initially said I couldn't possibly owe anything,  I checked my Halifax stated and advised Fuelpecker that no payment had been taken from my account. I asked them how I could pay and also complained that their payment system had failed and the non-payment was outwith my control. I'd also made a complaint. No replies.

8/11/21 I get a letter from DCBL for £109.11 for Horizon Fuels with no explanation of charges. I'd offered to pay the £35 owed, so it didn't have to reach this point. I'm absolutely livid and annoyed that I ever used the card. The customer service is appalling and they're another company that are so difficult to contact.

Ended up with no discount, charges and debt collection aggro because their systems didn't work. I had a direct debit, which was working with them,  but because they're system declined a payment and seemingly couldn't make another attempt, my account was immediately stopped and action taken. Appalling. If I pay it will be extortion, if I don't it will be ccj time. Never been in debt and disgusted.