Frustration with Caravan Club Nissan Offer

Hello again Qashqai66

We’re sorry there has been some confusion around the Nissan offer and vehicle collection. We immediately spoke to Nissan to ensure this matter was rectified. 

Nissan have apologised for this isolated incident and they have put measures in place to make sure it does not happen again.

Please feel free to contact us directly should you have any further issues.

I need to write again in order to put the record straight as it seems that I have been misled to an astonishing degree by the supplying dealer.  I will not provide the name of the dealer here as, until now, service from the concession has been very good.  That means that it is all the more disappointing that, if I have understood correctly, I have been fed a continuous stream of misleading information.  

I was contacted by the Club last night and have, today, had two conversations with the relevant manager in charge of the Club Offers.  I do not think it wise to publish too much detail of exactly what has transpired between me and the dealer; suffice to say that the information I have from the dealer does not match the information from Nissan customer services which has been relayed to me via the Club Offers manager.  I have been informed by the Club that I will be hearing from Nissan customer services in due course.

Meanwhile there seems to be no possibility of my taking delivery of the car tomorrow as had been promised originally by the dealer.  This simple fact leads me to what I think might be a possible reason for the failure of the dealer to provide my car tomorrow but I will not follow through with that speculation here in the public domain.  I have test driven the car and my wife and I examined it closely at the dealer last week:  I leave others to draw possible conclusions.  I wait with baited breath to hear what the dealer has to say either tomorrow or next week.  At 4.55 p.m. I was assured of further information by the dealer; the time is now 5.53 p.m. but no information has been forthcoming.

The only remaining point for me now is to stress that the staff at the Club head office have done everything in their power to assist me in this matter both yesterday and today.  I am most impressed by the level of service and concern shown and owe them my thanks.

Is gazumping alive and well in the motor car arena? Was the salesman at the dealers previously an Estate Agent? 

Were you paying cash, or going for finance? Was the finance a different product to what the salesman would earn on?

Qashqai, we once had a big dispute involving a local Nissan dealer and Nissan themselves. I won't bore you with the details but there's a chance it could be the same dealership. I hope you get more joy from Nissan Customer Service than we did.

I'm confused that you have already test driven and been promised the car tomorrow when,

Quote:

The salesman at the dealership has told me that the Club is giving misleading information because there are no Nissan X-Trails anywhere in the UK available for delivery until the end of July.

Thanks for the kind words Qashqai66. I'm glad we could help and I hope it all works out for you

Hi all, Nissan have issued a statement with regards to this situation:

Official statement from Nissan:

We would like to thank Qashqai66 for bringing this to our attention and sorry to read about his experience.

To clarify the Club has never been expected to arrange or issue a discount code. Members simply have to present their membership card to their local Nissan dealer and the dealer will then request the code on behalf of the member at point of purchase.

The Club has also never been responsible for arranging a tow bar; this is again arranged by the local Nissan dealer.

We are delighted to inform X-Trails are freely available and we are in contact with the Club, Qashqai66 and his local dealership to ensure the vehicle arrives as soon as possible.