Junezhubby replied on 16/06/2020 11:13
Posted on 16/06/2020 11:13
Anyone else having this issue with the Caravan and Motorhome Club? We left a message on Brittany Ferries website regarding our issue because we are getting nowhere with the C&MC. Brittany Ferries rang us a couple of days later explaining they could not amend the booking themselves as we have gone through the C&MC. Brittany Ferries also told us that they are responding to emails from the C&MC. So now we are told by the C&MC, that even though we are allowed to book a dummy booking to move the payment dates, the C&MC say, because they cannot get hold of Brittany Ferries we have to pay the full amount for ferry crossings we will not use or lose the deposit. We are very disappointed in the way the club is treating us. When you ring the C&MC booking line the recorded message says " If you need to amend your booking because your balance is due choose option 2."
Copy of email below we received from C&MC after speaking to them again today. We were told twice that an email would be sent to Brittany Ferries to amend the booking as the call centre was not taking calls, this has been completely ignored in todays email.
Hi,
Thank you for getting in touch today.
I have spoken with Martine and Debbie in relation to your call earlier to move the payment dates to later in the year.
As explained, Brittany Ferries Contact Centre has been closed since March so they can cancel and move all the ferry bookings before the sailing dates. We are unable to call them and ask for the booking to be amended to dummy date later in the year.
As the balance due date cannot be changed Debbie advised you on the 10th June that on order to keep the booking live the payment must be made or the booking cancelled.
Once Brittany Ferries offices reopen in July, and we can talk with an agent, the booking can be amended to travel in 2021.
We are sorry, but we are very tied , it has been very frustrating not being able to talk with Brittany Ferries with regards to our bookings during this very challenging time.
We do thank you for your patience .
Kim Selby
Contact centre agent
Caravan and Motorhome Club
East Grinstead House,East Grinstead.RH19 1UA.
T+44 (0)1342 318813
W www.camc.com
Junezhubby
Caravanner