Club Website

" It's taken 2 hours to post this though, been getting server errors all morning!"

JK, as all of the CT members' efforts to get the Club to take this issue on have fallen on deaf ears (notwithstanding Ro who has 'informed the appropriate department' umpteen times) perhaps a 'nudge' from the staff at the coalface might make a difference.

im still gobsmacked (well, should be but I know better now) by even the lack of acknowledgment that there is a problem.

the site goes up and down like a yo-yo with customers having no idea why or what 'maintenance' is supposedly taking place nor what benefit the outage is supposed to give the users🤷🏻‍♂️🤷🏻‍♂️

The silence from the club is deafening, as ever!! It is obvious that they have no consideration for those who post on CT, or try to book sites using the app apparently. They just wish that we would all just go away!

I'm halfway through my 90 days sat in the sunshine so when I get back to that coalface in March I'll try that "nudge". Can't do much before then. I could send an email to the club but then so could everyone surely?

To me, if the forum isn't working I'll just move on to another and come back another time. People who use this discussion forum are users not customers.

JK

To me, if the forum isn't working I'll just move on to another and come back another time. People who use this discussion forum are users not customers.

I usually multitask using other tabs while the Club site is plodding on. That way I manage to keep my sanity most of the time.

While some like me don't use Club sites all that often, certainly without good reason, if you are a member you are a customer.

peedee

You don't need to be a member to be a user of this forum peedee, there a quite a few non members as you know who contribute regularly and long may that continue but I doubt they are out to be a customer at non member rates. A customer is surely someone who is looking or has  purchased a product or service, not have a chat on a public open forum.

JK

I'm afraid I agree with PeeDee in that members certainly have 'paid' for (access to) a variety of services including CT which makes them 'customers'.

you might not class non member users of CT as 'customers' but I'm sure you'd tread anyone visiting a site that took non members as 'customers' wouldn't you?

folk who want to chat with like minded CT folk can't do that by just switching forums...they want to do it on CT.

i think the fact we get no update (despite Ro's attempts to keep the issue in the minds of those that are responsible) makes it feel like no one is listening...

this wasn't designed by Fujitsu was it?

im sure there have been sufficient emails from CT users for CAMC to 'get the message'.....they have just chosen to ignore it.

enjoy your break.

I don't think we are customers using CT at all, it's a free add on at best, optional, used for chatting and used by a very, very, very, small minority of members, what was the last count, 385,000 member households and how many regular posters? I'll let you do the percentage and even based on one member per household trust me it is small. 

It's worth pointing out (again) that CT only has server errors through LA and one can still post, or at least for me and I assumed it's the same for others?

One can still book a site or use any other part of the club's website, no income is lost. Yes the site shuts down late evening till early morning but as I posted before is this really going to affect many, are there many who book sites during the night? 

If CT were to go tomorrow nothing would change for the club, which is probably why so little is being done about the errors, and again we all keep coming back so why bother? 

Again I'm just as annoyed at this as anyone and we are being treating in a disgraceful way but it's not the big deal that some post about.  

"you might not class non member users of CT as 'customers' but I'm sure you'd tread anyone visiting a site that took non members as 'customers' wouldn't you?"

But those folk would be paying and would, therefore, be customers. I am a user of the forum but no longer a customer of CAMC. 

Thanks TW, sort of what I said earlier eh?

CT is a free discussion forum supplied by the club for anyone to use. 

JK