Phishing replied on 08/07/2020 22:14
Posted on 08/07/2020 22:14
Accessing the homepage currently takes more than 20 seconds (as it did last night), this is common if not the norm (assuming you just don't get the maintenance screen). Using the forum is virtually impossible, the delays are dreadful. The homepage is confused, cluttered and by any online standards very poor. The search and booking functions are a whole other topic but look like a 1960s holiday brochure begrudgingly squeezed onto a website.
Please undertake a professional review of the server functions and user requirements and get someone in the organisation who knows what they are doing.
The top 10% of commercial sites have a server response time of less than 300ms, the average commercial performance is a server response of less than 1 second. Anything more than 1.5 seconds is considered very poor. This site takes up to 20 seconds, that is 200 times slower than a good commercial site.
Please employ someone who understands digital marketing and get them to make you understand that if you do not get this aspect of the club right then you will severely damage the future prospects of the club. If you do not get the digital presence right then the club will be superseded by sites that do actually understand digital marketing and revenue generation.
The club is a £100 million pound business, serving hundreds of thousands. It currently has the online performance that is just not acceptable.
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Phishing
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