CC telephone staff, credit where credit is due

Have to agree, any direct contact with the club (including emails) are always dealt with as you would hope they would be.

Agree that the telephone staff always try to answer any queries and have always been very polite to deal with.

However, the responses to written communications leaves a lot to be desired. I have just waited 3 weeks for a response (I know this covered the Xmas/New Year periods) which unfortunately didn't fully answer my query and have now waited a further 3 days with no response.

Have just been reading another thread where people have been told they will get a response within 20 working days only to be told there has been a technical error so they will have to wait a further 20 days - not my idea of service😡