Cancellations

rogher replied on 19/12/2015 20:43

Posted on 19/12/2015 20:43

If I failed to arrive on my intended day, I assume that my name would go into the little (but expanding) “black book” as a “no show”, but I wonder what would happen to my booking. At what stage should a warden consider my vacant pitch becomes available for someone else’s use?

InaD replied on 22/12/2015 09:04

Posted on 22/12/2015 09:04

You can't reserve indvidual pitches, on arrival you choose from what is available at that time.

moulesy replied on 22/12/2015 09:51

Posted on 22/12/2015 09:51

Lukey, there will always be a pitch available if you've booked and except at the very busiest times you're likely to have a good choice when you arrive. Happy. Use left and right arrows to navigate.

JollyKernow replied on 22/12/2015 15:00

Posted on 22/12/2015 15:00

Hi

If some one has a prebooked pitch they can gain access until 8pm on the day.If that person hasn't turned up by the time reception closes and there's no prior communication or an appearance in LNA, then the next morning when reception opens it will receive a no show.

Whatever people think of the 72 hour rule, my opinion as a warden is this has helped greatly in reducing folk who don't bother to turn up or phone the site late on the day. (I don't have figures sorry)

young thomas replied on 22/12/2015 16:29

Posted on 22/12/2015 16:29

interesting...how short was the period of notice before this?

many think the 72 hr rule is way too small as it is...

it might not be an issue for the club, as most of those pitches will get resold, but it really only helps those who can arrange to take advantage at pretty short notice....not likely to be those who operate around a work/holiday diary.

what was the 'free cancellations' period prior to the club changing it....?

InaD replied on 22/12/2015 16:39

Posted on 22/12/2015 16:39

Would i then assume that one  would always be available,even if it was the last one.

Lukey, as Moulesy has already said, if you have a booking then there will be a pitch for you.  If you arrived late on a Friday on a BH weekend there may indeed only be 1 pitch left, but normally, if you arrive sometime during the afternoon, there will be quite a few more than 1 pitch to choose from.

Exceptions to this could be the popular sites such as Baltic Wharf and Rowntree, which are normally always full and so you may only have 2 or 3 to pick from.

peedee replied on 22/12/2015 16:47

Posted on 22/12/2015 16:47

what was the 'free cancellations' period prior to the club changing it....?

There were no rules BB you could cancel 30 secs before you were due to turn up or not even bother. There were no penalties. I have no doubt there has been an improvement, I think the Club gave us the percentages a couple of years back. I would still like to see the latest figures though along with some indication of the number of cancellations before the 72 hour deadline.

peedee

young thomas replied on 22/12/2015 16:50

Posted on 22/12/2015 16:50

thanks, Peedee....one might ask, 'how could there not be an improvement' over their former 'rules'.....

still not particularly stringent, IMV.

DavidKlyne replied on 22/12/2015 20:16

Posted on 22/12/2015 20:16

If we go back to pre internet booking days when deposits were taken the experience was that many people, if they changed their minds, just didn't bother to let the campsite know. So I suppose many more people missed out on taking up a possible free pitch. It was also rumoured that in those days, if you paid a deposit direct to the site that is was possible to multi book campsites for the same dates. Technology has put an end to that and also made it much easier for the Club to take action against those that misuse the booking system. 

David

JVB66 replied on 22/12/2015 20:41

Posted on 22/12/2015 20:41

Before tinternet booking ,and when deposits were taken  ,according to several known to me sources, it was not unknown for some "members" on long journeys to book several sites ,and stop at nearest. to when they had had enough, and not cancel the others, this is one good thing that has been stopped,so could be one reason "no shows" have reduced

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