Camping Key. Poor experience

replied on 09/06/2019 13:00

Posted on 09/06/2019 13:00

So, as part of making a booking through club for ferry and Red Pennant insurance, the club 'thoughtfully' have sent me a Camping Key card.

My understanding is that I can use this for id purposes at sites that accept it, and possible discounts on fees as well.

Having looked at the Camping Key page on this site, it contains a link to the Camping Key Europe website. Unfortunately this is all in Dutch as it redirects to the ANWB website . There is no obvious, and I have searched, English translation available.

Having contacted club via online chat to question this, I was redirected to another site, which does have English, but this is the swedish website and only covers Sweden. Not much use for France. I pointed this out to the advisor on the chat. Having checked all of this I was told I would have to wait for the card to arrive and use details to register using the 'app's on phone. Not ideal, but I would now have to wait.

Now the card has arrived, and eagerly accessing the app to register my details I am told "my organisation currently does not use the digital app" and suggest I contact "my organisation"

So yet again, like issues experienced with esso card promotion, the club has not checked all the details of a promotion before pushing this to members.

I now have a 'benefit' I don't know where to use or what it will give me.

I know I got it free, and don't look a gift horse comes to mind, but this is very poor service from the club.

replied on 09/06/2019 19:09

Posted on 09/06/2019 19:09

To achieve what? 

nelliethehooker replied on 09/06/2019 19:24

Posted on 09/06/2019 17:25 by

 Dont use chrome, don't like it.

Well I tried.

Posted on 09/06/2019 19:24

Some people just won't accept any assistance ET.

Wherenext replied on 09/06/2019 20:23

Posted on 09/06/2019 20:23

I wonder why the club left the FICC?undecided

Just as an aside I experienced a dreadful, and I mean dreadful, experience of utter incompetence from both the club and the printers of the card a couple of years ago. I can sympathise with the OP about trying to get any sense out of the club on this matter.

replied on 09/06/2019 21:33

Posted on 09/06/2019 20:23 by Wherenext

I wonder why the club left the FICC?undecided

Just as an aside I experienced a dreadful, and I mean dreadful, experience of utter incompetence from both the club and the printers of the card a couple of years ago. I can sympathise with the OP about trying to get any sense out of the club on this matter.

Posted on 09/06/2019 21:33

The user and all related content has been Deleted User

peedee replied on 10/06/2019 07:48

Posted on 09/06/2019 21:33 by

I would be fairly certain it was a money saving exercise.  I now use the C&CC service and am back beib issued with the CC I. 

Posted on 10/06/2019 07:48

I think there was more to it than just cost saving AD? DK you are correct,Scandinavia did not accept the CCI card. When I travelled from Calais to Norway I had to buy a Scandinavian Card (no now longer available) to stay on Swedish camp sites. The Key card, backed by the >Camping Card Alliance< replaces the Scandinavian Card and is supposed to be accpted Europe wide although this does not seem to be supported by everyone.  Like AD I get the CCI card from the C&CC. It does seem to be more acceptable to sites.

peedee

eurortraveller replied on 10/06/2019 08:48

Posted on 10/06/2019 08:48

I show campsites my passport if they ask - and sometimes they take a photo copy. I show them my driving licence if they want my address - and sometimes they take a photo copy of that .  But in France I find that many sites don't ask for either these days. ACSI is ever useful, but I  don't think I have ever needed a Camping Key card - and as I don't buy Red Pennant I don't get one and bravely go without. Reckless ! 

replied on 10/06/2019 09:15

Posted on 10/06/2019 08:48 by eurortraveller

I show campsites my passport if they ask - and sometimes they take a photo copy. I show them my driving licence if they want my address - and sometimes they take a photo copy of that .  But in France I find that many sites don't ask for either these days. ACSI is ever useful, but I  don't think I have ever needed a Camping Key card - and as I don't buy Red Pennant I don't get one and bravely go without. Reckless ! 

Posted on 10/06/2019 09:15

The user and all related content has been deleted

peedee replied on 10/06/2019 09:39

Posted on 10/06/2019 09:39

Possibley reckless EuroT, just depends on your attitude to risk. The only reason I like to carry a CCI card is for the third party insurance it offers when on a campsite.  I have never had any discounts with it if they take it as ID then so much the better. I think I have paid for it only on one occasion that I remember, mostly it comes as part of a package. The  £5 cost is peanuts compared to all the other costs incurred when on the Continent. In my experince what a campsite will accept when booking in depends on which countries you are in and what the local law demands. Increasingly passports are demanded and should this be a requirement  I carry copies.

peedee

DavidKlyne replied on 10/06/2019 15:51

Posted on 10/06/2019 15:51

I think years ago discounts used to be more common with the CCI card but since the growth of ACSI many of the sites that may have offered a discount for CCI are now in ACSI scheme so I expect the opportunity for discounts with any card are fairly limited. Unless it's changed in the last couple of years I don't recall any issues with needing to provide ID on French campsites beyond them holding on the the ACSI card if using one of their sites. We always carried a Camping Card but it was rarely used. Very similar situation in Germany, Netherlands and Austria. Italy was always the place where you seemed to be asked for your passport but even then I don't recall a site that wanted to keep it beyond the booking in process.

David

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