Booking online - human error will not be tolerated

Don't you have a cooling off period for internet purchases which should cover your booking. As such the club would obliged to allow a cancelation and provide a full refund.

 

Colin

As I understand it the 14 day cooling off period refers to goods and the 14 days starts the day after you receive the goods.

Services such as leisure industry bookings are not included. The last sentence in my screenshot gives very wise advice.

The user and all related content has been Deleted User

Whilst I agree with the 'always check the terms' advice, what's becoming very apparent is that loyal Club members are being caught out by the Club's recent 'realignment other providers'. 

for some, who would have just continued to use the Club (in good faith) as they've always done, it's probably a change too far and the pendulum has swung too far in the opposite direction.

it seems quite a few are getting caught and find it hard to believe this is the new way the Club operates. Perhaps they missed all the 'booking fanfare' and are just booking in the way 'they've always done'.

It will be a shock to some of these folk.

Could many ussues about booking be resolved if the club was contactable over the weekend? Not necessarily 24/7.

Errors such as the OP can and are occasionally made but the ability to correct is missing with this system.

The club operates in a leisure industry which is generally 24/7 but prefers to operate the 9-5 M-F system. That worked fine when they were no financial penalties but its very different since the introduction of deposits.

Were there enough shout outs about the new T&C's? I can't comment, no longer a club member and I do read and join in CT.

The out of hours non contactability was always an issue on ferries booked through the club and has long been an issue.

If the club want to take deposits and impose new T,&C's there should be a method to detail swiftly with errors, we are all human!, that arise. It needs to be fit for purpose. We were members from 2007 and I was astonished to find there was no out of office hours contact. But accepted it as it was a club, run for members. This still seems to be the case these days. To me, the least the new booking system should include is amendments - from what I read it isn't easy and requires human intervention.

Mind you IT is not, under any circumstances, one of the clubs strong points. Everything thing points in favour of the club. Not the members.....

I would copy and  paste your comments onto the CAMC page of trip advisor. You will almost certainly get a responce asking you to contact direct via an email link. If this route doesn't help I would ring the call centre again and ask to speak with a supervisor. I must say I have found the club understanding when I have had to make ammendments for medical reasons however you do have to stand your ground. 

Forgot to add this :- 

https://uk.trustpilot.com/review/www.caravanclub.co.uk?utm_medium=trustbox&utm_source=MicroStar

In the booking t&cs it states that if there is an "error" (my words) you must inform them immediately. If there are no means to do this until the next office opening hours and you are able to make contact then it might be reasonable for the club to reconsider their response? I hope you can try again and receive a better outcome.

Para 3 [not numbered] of Clause 3 Booking and Paying for your Arrangements states:

Our booking process allows you to check and amend any errors before submitting your booking request to us. Please take the time to read and check your booking at each stage of the booking process. Please notify us of any errors in pricing or changes to your details that impact on your confirmed booking as soon as you become aware of them. You may amend your personal and booking details online. We cannot be held responsible if a change in your details means we can no longer accommodate you or your outfit at a Club site.

If that amendment facility is not available for the entire time that the booking system is accepting bookings then CAMC could arguably be in breach of their own terms if a customer is unable to correct his error. 

LLM, You can indeed correct errors as you go through the booking process right up until you have paid the deposit but the OP completed the booking with a date error in it, therefore he/she had made a commitment to honour the terms inside of 21 days. The moral is to check the booking is correct before you make the deposit payment. Its not that difficult to do because you are presented with the details multiple times during the process right up untill the  payment screen. You can even edit your booking detail in the basket! Really there aren't any excuses for getting it wrong.

peedee