looked forward to this site but seriously let down with site improvements, lack of compassion from staff and 5:30am departures

veeferm replied on 17/04/2019 13:09

Posted on 17/04/2019 13:09

Had been looking forward to this site for a while so we had booked in for 2 nights at the end of a midlands tour for some peace and quiet. Sadly we didn’t get that. Woke up the first morning to the noise of a caravan packing up at 5:30am, had thought that it was standard on all sites that vehicle movements were not allowed before 7:30, guess that is not the case here. Went into the town for a morning break to get away from the concrete saws cutting up the roads around the site which we were told would be happening at a different location to where we had pitched only to be told on return that the noise would be happening all day and closer to where we were, not very truthful to be honest and a little let down by the on site staff, they don’t seem to care about the happiness of their visitors and just shrugged their shoulders. Just seems a strange time to plan the work in during a ‘busy’ spell, surely this could of been dealt with out of peak period? Plus wouldn’t it be better to put a better system in place to warn of site works online, such as a pop-up notice to warn of the noise when you book rather than a small non-descriptive grey text box hidden amongst the normal blurb, kind of feels that the club just wants you to book the site, take your money and not be bothered about the actual experience.
near Malvern Hills Club Campsite Member photo by Andrew Cole

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