Disappointed with pitch

We arrived for 5 nights on Tuesday 27th September. Lady on reception wouldn't accept my membership details on my phone so had to go get my card then queue again ( bit old fashioned). Its a great location, good for public transport links.We travelled with family in 2 small campers and were told there were not many pitches left, mainly by the road. We pitched up there. Yes it is noisy but we didn't mind that, what we did mind was the lack of gravel. The pitches were muddy, when it rained it flooded under our awning, got muddy and we ended up having to leave a day early. If you haven't upgraded all pitches then you shouldn't charge the same amount until you have. It did spoil our visit.