Fiat Ducato Recall Problems

It’s an international issue and I doubt the CAMC could make any difference at all. The suggestion of class action is unrealistic in these circumstances.

That’s incredibly frustrating. Aside from the delay in getting the part, the problem all motorhome owners face is that to get any work done you require a service centre capable of taking the size and weight of vehicle. I had a new Peugeot wing mirror fitted under warranty (temperature sensor) and it’s a simple enough job but the local dealers wouldn't touch it as it wouldn’t go in their workshops even though the job could be done quite simply on the forecourt (Health and Safety no doubt which is understandable). So one hour each way to get it inspected then same again to get the work done.

As Fiat /Peugeot and Citroen base vans are essentially the same base vehicle(with engine variants) is this solely a Fiat issue?

Our 2019 Peugeot was recently serviced by a Robins and Day Peugeot  dealership and no mention of any recall issues was made.

Bullet dodged this time?

We can all check our vehicles here - 

https://www.check-vehicle-recalls.service.gov.uk/recall-type

Hi all, our Peugeot Boxer based Bailey motorhome, which we purchased new in Feb 2020, has been the subject of the same recall for a defective steering knuckle. The inspecting garage immediately took it off the road a week before we were due to go on holiday. We were told that there is a world shortage of these parts and those that are available are being directed to new build. The time scale for repair is unknown with a suggestion that it may not be this year!! As the dealership we bought the motorhome from is no longer trading we are trying to get Peugeot UK involved but email, letter and phone calls have so far been ignored, even though we have a Customer care case number and promises of someone will ring us back. To date nothing. Very frustrating.

Update on my post above, about our Peugeot Boxer based Bailey motorhome which has now been fixed after a wait of about 6 weeks.

I have never owned a Fiat, the jokes abounded many years ago, it seems the problems continue. If anything good can come from it then I’d get rid & not buy a Fiat again. This is an engineering/QC issue not a pandemic one. The Coronavirus has exacerbated the problem not created it. 

I initially experienced potentially the same issue as other members regarding delays to secure replacement parts following the recall of my (Fiat) Motorhome which was purchased just before lockdown in March 2020.

I received the recall letter for ‘faulty steering components' from Fiat towards the end of  April 2021. I could not initially get an appointment  to have the vehicle inspected by Fiat Professional but managed to get something finally booked for 22 July 2021.

Following inspection the none conforming Steering Knuckles were identify on my Motorhome and the vehicle was immediately taken off the road as deemed unsafe to drive. The local Fiat Professional Garage was not able to give me a timescale when parts would be available, so I immediately raised a complaint with Fiat Customer Services citing delay to complete repairs as not being acceptable - especially given that parts were available to build new van but not repair those subject of the recall. Also Informed Fiat that I had a trip booked in August 2021, so was seeking assurance that repairs would be completed in time for the trip and without any further delays.

Initially I did not get much response from Fiat Customer Services,  promised calls not returned etc, so I emailed the CEO of Fiat UK direct. I indicated that I required the repairs to be completed by 17 August 2021 or insisted that Fiat provide me with a replacement motorhome for the duration of our trip. Put them on notice that I intended to recover any additional cost that were incurred to undertake my trip as planned if the repairs were not completed in time.

After some 'negotiations' Fiat agreed to pay £125 per day to hire another motorhome if repairs not completed before the planned date of the trip.

Miraculously,  the parts  needed for my Motorhome were suddenly 'located' and the repairs successfully completed on 5 August 2021. 

To make a point, I then requested reimbursement of my 'wasted expenses'  (ie Road Tax, Insurance and the cost of the Tracker Subscription) for the time my motorhome was off the road and could not be used.

Eventually was offered a free service  by Fiat as good will gesture -  which I accepted.

Moral of the story, be polite, be proactive but be persistent.

Is this what is causing new Swift / Fiat Motorhomes to have the red label on the dashboard saying 'do not drive' until Al-ko have performed critical service?  We ordered ours on Saturday and although this is an old thread it makes me wonder whether it's still an issue.

The Alko notice is unlikely to be anything to do with the Fiat base vehicle steering/brakes etc.

Some models have an extended chassis supplied by Alko and some have Alko air assisted suspension. Only the dealer can give you a definitive answer.