cl owner-bookings fail to turn up?

I am having trouble getting my head around anyone who books a CL, then forgets they have booked it! Just how difficult is it to put the dates on a calendar, with CL name and a phone number?

Charge a deposit at time of booking, tell member nothing is confirmed until deposit is received, and then if they "forget" don't give it them back. They will only do it once! I ran multiple Leisure Centres all taking events bookings (weddings, sports events, competitions, etc....) but never confirmed any dates until a deposit had been paid and cleared if a cheque. Ok, you can't do it with late bookings, but it will help. 

I wish everybody had an online booking facility with a payment online facility. Cash only is archaic as a payment method, charge a couple of pounds more to cover the tax! 

Could the owners group not set up a website template with a booking system linked, share the cost and everybody reaps the benefit?

I am a member and have stayed on a few cl sites which we have enjoyed, I can only suggest what my son does with our family run tattoo studio we take a 50 % firm non returnable deposit this ensures that if an appointment is non fulfilled we at least have some payment to cover the wage and shop expenses. If a client phones in good time because they cannot attend because of a genuine reason we will re set the appointment. You have to be clear that no refund will be made in case of a no show.   

I am quite happy to pay up front for weekends....if longer pay a deposit equal to we rates....you don't turn up then site owner can retain a portion to cover costs or credit non shower for remaining costs....Shouldn't the club be setting some rules to sort this matter out...if it's not sorted we will lose some good sites and good owners...come on club get a grip...David

Totally agree with tigermans post. The club should sort this on behalf of both the CL owners and the majority of members let down by this.

One Put I wasn't suggesting that people booked the same site or CL for the whole year but some do for more than they intend to go when booking, no show no cost ! utterly disgusting.

Happy caravanning, indoors.

You have my total sympathy allcsm. It’s appalling. Booking a site and then not turning up. Talk about endangering CLs! Tigerman alludes to the problem. We should all be outraged by this sort of behaviour as it is these selfish actions that risk CL owners turning around and saying- “stuff this for a game of  soldiers- I’ll close” ! I think you need to up the deposit and to make it known ‘No deposit- no booking! And give them say 14 days to send it. After that book someone else in! If they are serious, the deposit will arrive. I wish you all the best and thank you for offering your land as a CL for our enjoyment. It’s not lost on many of us. 

Totally agree, no problem with full advance payment, unless when we arrive we find the CL overbooked.