Troutbeck Head Club Campsite

We stayed for 14 nights at this marvellous site and our only complaint was the weather. This improved dramatically for the second week reaching the high twenties for five days. We cycled from the site onto local routes which were incredibly scenic. The highlight of these was the C2C route which goes from Keswick to Threlkeld on an old railway track and is the most cycle friendly and scenic cycle path we have ever cycled. As usual the Staff were friendly, welcoming and hardworking. The site is well laid out and the views are excellent as are the facilities. Easy access from a main road off the A66 is a bonus and Penrith is a perfect trip for all your shopping needs. We travelled 290 miles to visit this site for the second time and we will no doubt repeat the journey again for all it has to offer.

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Too many dogs with irresponsible owners. I was surrounded by reactive dogs called stopit and bequiet. It was awful. Couldn't wait to leave. If you want a peaceful stay. Don't go here or Clumber Park that was worse.

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In March we booked a fully serviced pitch for one week however on the 20th May we received a call stating that the fully serviced pitches were out of action and that the only availability was for 5 nights on a standard pitch starting on the 27th May. As we were meeting family members who were staying close by, 5 nights was unsuitable so we tried to find availability elsewhere. Later the same day we received another call saying that they’d received a cancellation for the weekend so could now offer 7 nights on a standard pitch which we gladly accepted. On arrival at the site I asked whether the fully serviced pitches were still out of action and was told that they were. Having had a wander around the site later in the evening we found that only a small proportion of the pitches were unavailable so felt aggrieved that we had been removed from our booked pitch, The following day I asked a staff member if they knew why our booking had been changed when most of the pitches were available but they couldn’t provide a reason.

Comment from the Club:

Thank you for sharing your feedback regarding your recent booking experience with us. We truly value your perspective and would like to offer further insight into the circumstances surrounding the changes to your reservation.

Due to ongoing electrical work on the campsite, the site staff had to block 10 service pitches, which are still currently unavailable. We anticipate the completion of these works by the end of next week.

In response to the high demand during the bank holiday weekend, we regrettably had to cancel the bookings on those 10 serviced pitches, selecting the ones with the most recent booking dates. This situation led us to offer hardstanding pitches without awnings, as availability was limited due to full occupancy during that period.

We understand your disappointment with the initial change to a 5-night stay on a standard pitch. However, upon a subsequent cancellation, we were able to extend the offer to 7 nights on a standard pitch, taking into consideration the evolving availability.

The weather that weekend was wet and windy which may well have caused some people to cancel / not turn up, which would have shown empty pitches. Unfortunately we can not be aware of no shows until they happen and we apologise for the disappointment. 

Please know that we always strive to provide the best possible experience for our members, and your feedback helps us improve our services. We sincerely apologise for any inconvenience caused and hope to have the opportunity to welcome you back under better circumstances in the future. 

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stayed here for 2 nights as a stop over on our way to scotland. very clean site, went to Aira force waterfalls, and walk. Would come back to this site.

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If you want to sit and and enjoy the scenery this is a great site. The disadvantage for us is that you have to drive to get anywhere, particularly if you want to walk the fells, which may not be an issue for some. The site is generally quiet and peaceful. With some good views. Exceptions being: The activity centre next door during the daytime. Though this could be lessened by choosing a pitch further away. Children racing on their bikes in particular areas of the site. No I am not a killjoy - it is an accident waiting to happen as they certainly wouldn't be able to stop in time were they to come upon a car or outfit pulling out. The toilet block has been refurbished (not the customary cream) and is spotlessly clean. The wardens are helpful and friendly. They keep the site clean and tidy. Some of the pitches have large pools of water if it rains heavy. Not ideal to step into coming out of your 'van. It's horses for courses. While I can see many people enjoying and returning to the site it's not the one for me.

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