Card schemes, such as Visa and Mastercard, have mandated that if a company wants to accept card payments, it must enhance its process, called “tokenisation”, in order to further protect cardholders from fraud.

Tokenisation is a security measure that adds an extra level of safety to sensitive credit/debit card data. In Tokenisation, the customer’s card number is replaced with a series of randomly generated numbers, called the “token". Future continuous payments for a product/service are taken against this “token”.

The Club's card processing partner, Worldpay, is able to add tokens to members' cards whose initial transaction was taken after the 1st of January 2018. However, for card transactions set up prior to this date, they are unable to complete this task. Therefore, members are being asked to update/provide their card details again to ensure that future payments can be processed.

Some payments will be delayed whilst we migrate all of our credit/debit card payments across to the new format. However, rest assured your caravan will remain covered during this period. If your payment is affected, our team will be in contact with you shortly.
This does not affect Direct Debit payments.

Absolutely. Your cover will not be affected by this regulatory change.

If your Caravan Cover is due for renewal and has not yet been renewed, please call 01342 336610 and we will renew your Cover with your updated payment details.

If your Caravan Cover has renewed or you pay by instalments, please call 01342 779412.

We have sent your renewal documents out as your Cover is not affected. However, if your payment details do require updating, we will be in contact with you shortly.

No, this is a regulatory change made by card schemes such as Visa and Mastercard to further protect cardholders from fraud. Tokenisation is a security measure that adds an extra level of safety to sensitive card data.

If your card details require updating, we will be in contact with you. However, we can confirm that, once these have been updated, all future payments will go through as normal.

You can change your payment plan, and set up a Direct Debit (one annual payment or 12 monthly instalments) - this is our recommended option due to the added protection with the Direct Debit Guarantee.
Alternatively you can pay by credit/debit card (one annual payment or 12 monthly instalments). However, as credit/debit cards are periodically updated, you may need to update these details with us to continue paying by this method.

This is a regulatory change that has been made by the bank/credit card providers and there is nothing that either you or we could have done to avoid this. As credit/debit card details can change, our recommendation would be to change your payment details to Direct Debit where you will also be covered by the Direct Debit Guarantee.

Card schemes, such as Visa and Mastercard, have mandated that if a company wants to accept card payments, it must enhance its process, called “tokenisation”, in order to further protect cardholders from fraud.

Tokenisation is a security measure that adds an extra level of safety to sensitive credit/debit card data. In Tokenisation, the customer’s card number is replaced with a series of randomly generated numbers, called the “token". Future continuous payments for a product/service are taken against this “token”.

The Club's card processing partner, Worldpay, is able to add tokens to members' cards whose initial transaction was taken after the 1st of January 2018. However, for card transactions set up prior to this date, they are unable to complete this task. Therefore, members are being asked to update/provide their card details again to ensure that future payments can be processed.

If we have confirmed that your payment details require updating for your monthly instalments or the automatic renewal of your cover, these are unable to be updated online. Please call us on the contact numbers below:

If your Caravan Cover is due to expire and has not yet been renewed, please call 01342 336610 and we will continue your Cover with your updated payment details.

If your Caravan Cover has been renewed or you pay by monthly instalments, please call 01342 779412.

If your renewal notice confirms that new payment instruction is required then yes, you can renew your Caravan Cover online.

If your credit/debit card details need updating, we will proactively contact you via phone, text and/or email. If after several attempts, we have not managed to reach you, your Cover will be cancelled. HOWEVER, if this happens and you wish to continue your Cover with us, please call 01342 779412 and we will look to reinstate your cover to ensure there is no break in the protection of your caravan. 

Your card payment should not reject as part of this regulatory change. However, if your payment is rejected for any other reason, please call our Finance Service Team on 01342 336644.