How to make a claim, claim guidance and documentation

Nobody wants to have to make a claim, but if the worst happens, we've put together the information below to support you, including what documentation we’ll need to process your claim. Our claims handling is provided on our behalf by Crawford, who are there to help throughout the process.

Please be aware that repairers are experiencing significant delays with obtaining replacement caravan parts from manufacturers. This may result in delays when it comes to having your caravan repaired.

Please note that for fifth wheel caravans, the repair delays might be more than for touring caravans, as in addition to parts availability, they will need to be imported.

If your caravan is stolen

1. 1. Notify the police immediately

   2. Please call our claims team on 01908 892 318 who are open 24/7, 365 days a year

If you need to make a personal accident or a third party claim

• Please call our claims team on 01908 892 318 as we will need some information about your claim so we can tell you what documentation we need.

Ways to make a claim for any other claim type

• Call our claims team on 01908 892 318
• Complete your claim form online here
• Download the claim form, fill it in and email it or post it:

Choosing your repairer

You will need to find a suitable repairer to carry out the work on your damaged caravan, trailer and/or awning.

If the caravan is still under warranty we recommend you contact a repairer approved by the manufacturer otherwise your warranty cover could be prejudiced.

If you are unsure of a repairer to use, please click here to find a list of repairers other Club members frequently use following a claim under their Caravan Cover.

Please note we are not affiliated with these repairers in any way and our identification of them should not be taken as an endorsement of their work.

If you think your caravan is a write-off, please call our claims team on 01908 892 318.

Towing your damaged caravan

When there’s serious damage that renders your caravan untowable, please call our claims team on 01908 892 318.

If your caravan is damaged but remains towable, make any temporary repairs needed to prevent further damage.

What is a Repair Estimate and how to get one

The Repair Estimate is provided by your chosen repairer and will detail the specific damage incurred. It will also include a detailed breakdown of how much it will cost to repair your caravan. If you are unsure how to go about getting a Repair Estimate please call our claims team on 01908 892 318.

For any claim of £1,000 or above, we ask you to get at least one estimate for the repair/s. It is unusual to ask for a second estimate, however, if we feel the costs are excessive or are aware that the repairer you have chosen has completed unsatisfactory work in the past, we may ask you to get another estimate or refer you to a specific repairer.

Repairs under £1,000

We don’t require you to provide us with a repair estimate if the repair cost is less than £1,000. You may also choose to have the repair completed without our authorisation; however, you do so at your own risk as we cannot guarantee to pay the claim. We will assess the claim in the usual way upon submission of a claim form.

What is a Damage Report and how to get one

The report will confirm the cost to repair the damaged item or will state whether it’s beyond repair. This can be obtained by a reputable retailer. If you are unsure how to go about getting a Damage Report please call our claims team on 01908 892 318.

Summary of what you need depending on your claim type

After you've made a claim

Once the claims team receives your claim, they will assess it and contact you, usually within two working days, to advise you of the next steps. Any repairs over £1,000 must be submitted for approval.

An Assessor or Loss Adjuster might be appointed to your case and they will contact you to arrange an inspection at a convenient time. Once repairs have been approved, you will need to book your caravan into your repairer.