Poll reveal - Caravan Cover

A huge thank you to everyone who took part in our Members Poll on Caravan Cover in the July newsletter. We do really value your feedback as it helps us improve our products and ensure they are relevant to you. Here’s what you told us in the July poll…

We were thrilled to learn that, of those who choose to cover their caravans through the Club, three-quarters said it was because the Club is a brand they trust. 

Expertise in the caravanning market

Just over half those who completed the poll have been with the Club for 11 years or more - and 70% of respondents have been caravanning for 11 years or more. You clearly know your caravans, so it was great to see that so many of you who are covered through us said you picked our cover because of the Club’s expertise in the caravanning market. 

Around a fifth of people with the Club’s Caravan Cover have had protection through the Club for between 11 and 20 years - and an impressive 16% for more than 21 years. Over half of those covered said our positive reputation for claims handling was a deciding factor in choosing to continue their cover. This level of trust is reflected in our overall claims satisfaction score of 9.1/10 (as revealed through our own 2023 in-house survey). 

Lastly, we asked what value or benefits policyholders feel the Club’s Caravan Cover provides. The answer most frequently given was: peace of mind.

Published September 2024