The Club’s Guide to the Caravan Claim Online Form

We want to help our members who use our online services as much as possible, so we've put together a handy guide to help you when making a caravan claim online.

We have listened to a number of our Caravan Cover members who have asked us to provide an online claims process. This system will develop with your feedback but to help you navigate this new process, we've put together a step-by-step guide to help you when making a claim online.

If you wish not to use this online claims system then please continue to contact us on the existing Caravan Cover Claims numbers in your Cover documentation.

Step 1:
To open the online claim form, simply hover over the Caravan Cover tab in the website navigation. A drop-down menu will appear, click on the link titled Documents and claim guidance.


Step 2:
You’ll be asked if the claim is for a stolen caravan or for any other claim.
Click the link below the appropriate claim that you wish to make.

Step 3:
It will then ask you for the supporting documents that will be needed so that you can proceed with your claim.

There is a helpful table which will guide you to which documentation is required for the type of claim you are making.

Step 4:
Fill in your personal details


Step 5:

Using the drop down menu, select what type of claim you are making.

 

Step 6:
Complete three further questions about your financial details, other cover and the declaration of accuracy.

Once these have all been completed, click the Submit Claim Form button to start your claim process.

Step 7:
You will receive an email from an email address of: noreply@eu1-1.nanroep.com which will confirm the receipt of your claim.

Step 8:
Forward the email that you have received from noreply@eu1-1.nanroep.com along with your supporting documents scanned in and attached to the email, and send it to: caravanclaims@devittinsurance.com

Step 9:
The Claims Team will contact you about your claim within five working days.

If you require any further guidance with your claim, you can contact the Claims Team on 0345 300 4641.

First published in March 2023.

You may also be interested in

Man and woman perched on the back of their car looking at a map

Car Insurance

Trust us to find you the best deal from our panel of insurers - get your quote today

View Car Insurance
club shop with sticker

Save 10% at Club Shop

Save up to 10% on everything from solar panels to awnings, chairs to puncture repair kits, we've got what you need.

Find out more
Little Stubbins Certificated Location Member photo by Alan Rigby
Caravan and tow car parked in field with rainbow in the sky

Safety and Security

Read our Safety and Security blogs for practical advice and technical tips for looking after your outfit.

Safety and security blogs