JOB DESCRIPTION

Job Title: Front of House Manager
Responsible to: Complex Manager - Seacroft

Purpose of the Job:

To manage The Wanderer Bar and Restaurant including, but not limited to, the management of staff, budgets, guest experience, quality and infrastructure, entertainment and swimming pool.

To effectively manage the Restaurant and the Front of House team to achieve the agreed standards across all areas. To control and manage all costs in line with the annual budgets. Ensure the team has the relevant training to deliver great customer service at all times and work within relevant legislative guidelines.

Key Tasks/Accountabilities:

• Ensure the day to day operation of the Restaurant is managed correctly, relevant checks are completed and documented, and all the team comply with company policy and with legislative and the CAMC processes.
• Control and manage all costs associated with the Bar and Restaurant in line with the annual budget alongside your Complex Wardens, including management of banking, audits and effective stock control.
• Recruit appropriately skilled employees and ensure appropriate training and rosters are in place for all staff in the Restaurant, Bar and Pool.
• To conduct regular training reviews with the Restaurant,Bar and Pool team in line with their responsibilities through 1-1s, performance reviews and team meetings, highlighting areas for development where required. To ensure all the necessary training programmes are attended to develop your own potential as well as the needs of the team, ensuring all associated records are in place and up-to-date.
• To lead, manage and coach staff dealing with all aspects of the employee life cycle, including but not limited to, recruitment, engagement, performance management, disciplinary and grievance.
• Responsible for completing and sharing of all the relevant daily, weekly and monthly paperwork with the Complex Manager, including but not limited to sales sheets, void and complementary sheets, profit and loss accounts, all Health and Safety associated paperwork and Stock sheets, ensuring these are reviewed by a colleague for accuracy and compliance.
• To adhere to full compliance with food hygiene, alcohol licensing and all legislative requirements by ensuring the correct management systems are in place and fully understood by all the team, including operational cleaning rotas throughout the Food and Beverage areas.
• To work with the Restaurant and Front of House teams, support the business in implementing new menus, pricing structure and drink offerings for the restaurant, putting forward suggestions to take into account local opportunities.
• Take responsibility for managing the Health and Safety standards within the Restaurant, Bar and Pool, including COSHH regulations, adherence to personal hygiene and uniforms for all staff. Ensure regulatory and legal compliance and minimise and mitigate against key risks. Ensure accidents/incidents/near misses are reported and investigated where appropriate so that root cause analysis can be undertaken and appropriate safety action plans put in place in order to reduce frequency over time. Ensure the team are aware of their responsibilities in respect of Health and Safety in the workplace and have the minimum qualifications and training to work in a food service environment.
• To maintain the swimming pool in accordance with the policies and procedures as set out by the Club. Ensure that the water quality meets the legislative guidelines. Perform inspections of pool safety equipment including rescue aids and alarms in accordance with operating procedure.
• Provide accurate weekly, monthly and ad-hoc reports of all areas of the business, including but not limited to, Financial, Health and Safety, Staff Rotas and other performance related issues to allow other areas of the business to review business performance.
• To attend management meetings as and when required and present forecasts, budgets and other business plans.
• Any other ad hoc duties as and when required.

Key Skills and Experience Required:

• Previous experience in a Bar/Restaurant role is required.
• Previous experience in a Housekeeping/Cleaning role is required. 
• Previous experience managing a team.
• Previous experience in the leisure industry would be an advantage, but not essential.
• Ability to participate as a full team player and contribute effectively.
• Attention to detail and high standards of work.
• Ability to work on your own and to meet challenging deadlines.
• Ability to communicate and manage a team effectively and report any staffing issues or concerns to the Complex Manager.
• Ability to coach and train members of a team effectively, highlighting specific training needs of your team to the Complex Manager. 
• Ability to control and manage financial budgets.
• Flexibility regarding hours is vital, the rota will require weekend working.
• Knowledge of cleaning and sanitation products, techniques and methods.
• Working with 3rd party suppliers.
• Excellent customer service skills.